Veterans Service Representative

Job Title

Veterans Service Representative

Duties

The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, analyzes claims materials, identifies issues, gathers relevant evidence, conducts interviews, adjudicates claims, and inputs data necessary to generate the award and notification letter to the Veteran describing the decision and the reason for it. Specifically, the VSR will:

• Making determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship
• Requesting examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries
• Reviewing claims cases to assure all issues have been addressed, applies and interprets VA laws, including Veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process
• May conduct interviews in person or by phone with Veterans, representatives and advocates to explain the full range of VA benefits and related programs
• Preparing and releasing correspondences for use by other federal, state and local agencies
• Utilizing various electronic data processing systems to input data for processing claims and generating automated correspondence.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09/10. Work Schedule: Full time, Monday through Friday, 8:00 AM to 4:30 PM Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Representative/PD37300A, PD37301A, and PD37233A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes

US Department of Veterans Affairs