Student Support Services Program Specialist

Job Description

Job Description

About CT StateConnecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.

For more information about CT State Community College and the campus please visit Home - CT State Position Details Posted: September 9, 2026
Level: Community College Professional 15, 12-month, Special Appointment
Employment Type: Temporary position, non-tenure track position (Grant-Funded)
Hours: Full-time, 35 hours per week
Anticipated Start Date: November 2026
Work Location: CT State Manchester (Great Path, Manchester, CT 06040)
Work Modality: On site; Position is not remote
Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, October 7, 2026. Position Summary

The Community Colleges offer two-year liberal arts degrees as well as certificate programs in technical, career and occupational fields.  The Colleges make their educational efforts available to a varied population within which specific skills may be lacking in basic subject areas necessary for success in higher education.

The Coordinator, SSS Program manages remedial and supplemental tutoring and skill building training to improve student proficiency in a specific subject area such as mathematics, science or reading/writing at a Community College. The incumbent may teach one or more classes in the assigned discipline.

Essential Duties and Responsibilities

Under the direction of the Director, First Year and New Student Programs, the SSS Program Specialist is responsible for providing the remedial and learning assistance needed to improve students’ proficiency in general student development through effective performance in these essential functional areas:

• Program development
• Service delivery
• New student advisement
• Maintenance of student records
• Grant reporting
• Training, development and direction of staff and student workers
• Delivery of instructional lab/classes

Additional responsibilities include:

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description.

Minimum Qualifications

Master’s degree in education, special education or a field closely related, together with two (2) or more years of teaching experience as well as four (4) or more years of experience with higher educational support programming; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Required Knowledge, Skills, and Abilities:

• Academic and skills assessment methods
• Familiarity with physical and learning disabilities
• Remedial, developmental and adult education methods and techniques
• Student support and development experience
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities
• Excellent interpersonal, oral, and written communication skills
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)

Preferred Qualifications

• Experience working with TRIO programs or other student success programs and initiatives
• Experience supporting first-generation college students, students from low-income backgrounds, students with disabilities, or other underserved student populations.
• Experience developing and facilitating student success workshops, educational programming, or engagement activities.
• Knowledge of student information systems, case management software, and higher education technologies (e.g., Banner, Degree Works, Navigate, Starfish, or similar platforms)

Salary and Benefits

• Salary $61,154 approximate annual
• This Grant Funded position has the potential of renewal through June 11, 2027

CT State offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

For more information, visit: CSCU - Human Resources - Future Employees.

Application Instructions

To apply, please submit the following:

• A cover letter
• A current resume

In your cover letter, you must clearly address how your experience and skills align with each of the required and preferred qualifications.  The cover letter may be entered as text in the application system or uploaded as a single combined file with the resume.

Your resume must include the names of three (3) current professional references, including their titles, email addresses, and telephone numbers.

Important Notes:

• Incomplete applications or those submitted after the closing date will not be considered
• Links to external resume or profile sites will not be accepted
• Apply online at:
• CT State Community College cannot sponsor work visas.
• Applicants must be authorized to work full-time in the United States

Selection Process

After the closing date, applications will be reviewed by a selection committee. Candidates selected for further consideration will be those who best meet the minimum and preferred qualifications and who submitted all required materials by the deadline.

The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection.

Background Screening

Employment offers are contingent upon:

• Proof of eligibility to work under the Immigration Reform and Control Act (IRCA)
• Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks

CT State is committed to maintaining a safe campus community.

Equity Statement

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Continuing Notice of Nondiscrimination

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bona fide occupational qualifications excluding persons in one of the above protected groups. 

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: Nicholas D'Agostino, Director of Equity and Civil Rights, CT State Community College, 185 Main Street, New Britain, CT 06051, View phone number on ziprecruiter.com or  View email address on ziprecruiter.com.

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.

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