Utility Billing Specialist

U.S. Water Services Corporation

U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 950 employees in twenty states.

Essential Job Functions

• Processes meter readings, requesting re-reads, preparing work orders, making estimated readings, and preparing customer billings; reviews and edits billing reports.
• Generate invoices from computer - use Neopost mailing machine to fold, stuff, and prepare invoices for mailing. Process invoices for delivery to Post Office according to Postal regulations.
• Responds to customer inquiries for changes in service, complaints and questions. Assists Senior Utilities Billing Specialist in answering calls in regard to liens, past due balances, and releases of liens.
• Downloading delinquent account information into Lotus file and manipulating that report for meter readers use in performing cutoff of service.
• Processes past due accounts, generate penalty notices and post to account. Process return checks and send notices to customers.
• Process meter change outs and work orders on accounts. Process bank drafts and other transactions.
• Adjusts accounts as appropriate.
• Interpret Client contracts for monthly billing
• Enter schedule of rates into billing system
• Close out work orders according to contract fees
• Assign purchase orders.
• Attach, code, and enter invoice amounts
• Ability to perform advanced administrative clerical skills
• Occasionally attend Board / Council Meetings
• Organized filing and electronic filing
• Knowledge of builder services
• Completes all task within specified deadlines
• Knowledge of customer service and good people skills
• Ability to work in fast pace environment
• Work with meter readers and Supervisor in order to do various functions in the office and in the field. This includes
• unloading work completed and loading PI's with work needed for the next business day.
• Writes correspondence and maintains office files, keeps inventory of office supplies. Adjust, operate, and maintain mailing machine.
• Update payments on accounts daily. Fax cutoff list to utilities daily.
• Schedule final reads and then process final bills. Obtain proper information and set up new accounts.

Other Duties

As assigned, performs work of other Utility Specialists in the office as backup and fill-in. Performs related work as required.

Knowledge, Abilities and Skills

• Knowledge of--
  • Modern office practices and procedures including the operation of standard office equipment such as calculators, desktop computers, copiers, printers, and typewriters, and Neopost mailing machine.
• Billing procedures.
• Ability to identify nonstandard or problem situations and take appropriate actions.
• Communicate effectively with customers.
• Coordinate efforts with others to achieve common goals.
• Establish and maintain effective working relationships with co-workers and outside agencies.
• Accurately process meter readings and prepare water and sewer billings.
• Communicate effectively with utilities, Treasurer's Office, and meter reader Supervisor on a daily basis.
• Assist Senior Utility Billing Specialist in regard to collections on past due accounts, liens, and releases of liens.

Required Qualifications (Note: Any acceptable combination of education, training and experience that provides the above knowledge, abilities and skills may be substituted on a full-time year for year basis.)

Training and/or Education

• High school diploma or GED.

• Three years of general office or accounting clerical experience or one year of billing experience. Computer knowledge.

• None

• None

The work is mostly sedentary with periods of light physical activity and is performed in office surroundings. Typical positions require workers to walk or stand for long periods; lift and carry up to 40 pounds; climb stairs, bend, reach, hold, grasp and turn objects; and use fingers to operate computer or typewriter keyboards. The work requires the ability to speak normally and to use normal or aided vision and hearing.

Work is subject to frequent interruptions.

*NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Compensation and Benefits:

Pay is commensurate with experience and market-reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay and 401(k) with company match.

US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.