Customer Service Representative

The Customer Service Representative supports day-to-day client needs by answering questions, resolving concerns, and documenting interactions accurately. In this Bronx-based role, typical duties include handling calls, emails, and walk-in inquiries; reviewing account details; processing routine requests; and escalating issues that require additional review. The position calls for strong communication skills, a professional phone manner, attention to detail, and the ability to stay organized in a busy environment. Basic computer proficiency and comfort learning new systems are important, along with the judgment to follow established procedures and protect confidential information. Physical demands are generally limited to extended periods of sitting, typing, and working at a computer or phone station. This is a full-time role with a schedule based on operational needs, which may include standard weekday hours and occasional evening or weekend coverage depending on workload.