Collections Specialist

R10069038 Collections Specialist (Evergreen) (Open)

Location: Independence, OH - Rockside Woods Blvd

Responsibilities

• Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency.
• Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary. Assist in resolving non-payment issues.
• Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes. Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management.
• Maintain professional relationships with branch managers, account managers, and area sales managers. Inform regional managers of issues when appropriate.

Qualifications

• Demonstrated excellence in oral and written communication and interpersonal skills. Ability to adapt communication style to various customer situations.
• Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team.
• Customer-focused behavior, including building positive relationships and understanding customer needs.
• Ability to handle challenging situations diplomatically and professionally.
• Strong analytical and problem-solving skills, with the ability to make independent decisions and escalate issues when necessary.
• Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel). SAP experience preferred.
• High School Diploma/GED required.
• Associate's/Bachelor's degree preferred.

Benefits

Airgas offers a full benefits package that includes Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, and a 401(k) Retirement Plan with company match, Tuition Assistance and much more. Benefits start after 30 days of employment.

Additional benefits include pre-tax commuter transportation benefit, parental leave, floating holidays, jury duty and funeral/bereavement leave, Employee Assistance Program, and paid holidays for all eligible full-time employees.

Eligible employees also receive a 401(k) plan with company matching funds, tuition reimbursement, discounted college tuition for dependents, and an Airgas Scholarship Program for dependent children.

Equal Employment Opportunity Information

Airgas is an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company, is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at View email address on click.appcast.io.