Accounts Receivable and Collections Specialist

RADIAS Health is a nonprofit Mental Health & Substance Use Disorders services organization customizing community‑based services through the integration of knowledge, compassion, and collaboration. We are committed to being an anti‑racist organization, welcoming all people's lived experiences and building on strengths to facilitate recovery. Salary Range: $22-29/hour | Office benefit package (Parking/Remote Expenses): $130/month (subject to change). Role Overview The Accounts Receivable and Collections Specialist will provide critical support in RADIAS Health's mission by ensuring timely, accurate reimbursement for services. This position is responsible for collections and reconciliation of accounts across various pay providers including State, County, and third‑party providers. Responsibilities Submit accurate and timely claims for services through the HER/Credible system. Monitor accounts receivable aging and actively work unpaid, denied, or underpaid claims. Identify and resolve claim denials, rejections, and payment discrepancies. Ensure billing compliance with various pay providers. Maintain accurate documentation to support audits, payer reviews, and internal controls. Post payments, adjustments, and recoupments accurately and in a timely manner. Conduct respectful, client‑centered collections outreach consistent with RADIAS Health's mission and financial policies. Coordinate payment plans and financial assistance processes as appropriate. Maintain thorough notes and records of collections and follow‑up activity. Maintain accurate A/R aging, account notes, and supporting documentation. Assist with month‑end closing activities, reconciliations, and reporting. Prepare and review reports related to collections performance, denial trends, and payer activity. Maintain competencies in software and websites for the agency's current electronic health record, state provider portals, and insurance provider portals. Collaborate with clinical, operations, billing/credentialing, and finance teams to resolve eligibility, authorization, and documentation issues. Maintain current knowledge of service billing regulations and payer requirements. Support continuous improvement of revenue cycle workflows and processes. Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations. Qualifications This role requires strong technical billing knowledge, attention to detail, and the ability to manage collections in a manner aligned with RADIAS Health's values of dignity, respect, and person‑centered care. Benefits & Compensation 4 weeks accrued PTO first year of employment. 12 paid holidays. Medical, dental, vision, life insurance. Health Saving Accounts (HSA) with employer contribution. Flexible Spending Accounts (FSA). Tuition reimbursement and Student Loan Repayment Assistance. Dependent Care Account (DCA) with employer contribution. Reimbursement for professional licensure fees. Routine supervision from a Mental Health Professional, with access to licensure supervision opportunities. 403(b) retirement plan with an employer percentage match. Employer‑paid short‑term and long‑term disability insurance. Bereavement and paid parental leave. Employee Assistance Program (EAP). Wellness program to support employee overall health and well‑being. Variety of discounts through ADP LifeSmart. Pet insurance. Mileage reimbursement. Casual dress code. Legal Notice RADIAS Health is proud to be LGBTQIA+, anti‑racist, all‑inclusive, and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as protected veteran, status as a qualified individual with a disability, or any other protected class status. RADIAS Health is committed to pay transparency and equity, providing all employees and applicants with access to starting salary. #J-18808-Ljbffr