Collections Specialist

Zelle LLP is an international litigation law firm, with offices across the United States and in London. We specialize in complex and challenging insurance disputes and litigation matters for a broad range of clients. We are not your typical law firm. Our commitment to building community, culture, diversity, focusing on shared financial rewards, and career growth are the core values that make Zelle a different kind of firm. We have an opportunity for a Collections Specialist. We are looking for someone with at least three years of experience to join our accounting and finance team. People with tenacity, critical thinking, and a desire to learn, thrive at Zelle. The ideal candidate will have law firm collections experience. JOB TITLE: Collections Specialist FLSA STATUS: Non-Exempt SUPERVISOR: Vice President, Controller SUMMARY: Follow up on firm wide aged accounts receivable to collect on outstanding invoices. Build relationships with attorneys, legal administrative assistants, and accounting and finance department as well as clients in the execution of this detailed work. Maintains professional demeanor in all interactions and observes confidentiality of client and firm matters. May also perform a variety of other accounting duties or special projects as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Utilize accounting and billing software programs as well as legal e-billing portals (LegalExchange, TyMetrix, CounselLink, etc.) to review and research open receivables. Ability to effectively interact and communicate with attorneys, legal administrative assistants, billers and clients to proactively and efficiently collect on outstanding invoices. This would include facilitating internal meetings with attorneys and others to proactively maintain an appropriate number of days outstanding on invoices. Consistent utilization of Zelle’s collections reporting systems to track the status of each invoice and each collection attempt. Maintain up to date notes on all matters with outstanding invoices that require collections attention and follow up on a consistent basis. Review aged receivables for patterns and trends and research to elevate possible issues. Forward thinker who can help establish internal controls and processes for collections. Requirements College degree or equivalent experience required. Three to five years of collections experience in a law firm or the professional services industry is ideal. PC proficiency using Windows, Microsoft Word & Excel. Proficient in using Aderant preferred. Proficient in web-based e-billing applications including Billblast preferred. Self‑motivated with exceptional problem‑solving skills and ability to manage multiple priorities. Must have exceptional organizational skills with excellent attention to detail with demonstrated ability to maintain high‑quality and quantity work product. Must have good writing, math and analytical skills. Interpersonal skills necessary to communicate effectively with a diverse group of attorneys, staff and clients, and provide information with professional courtesy and tact. Effective team member who displays initiative and acts with integrity. Work occasionally requires more than 37.5 hours per week to perform the essential duties of the position; may require irregular and overtime hours. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. Job Type: Full‑time Benefits Medical, Dental & Vision Insurance 401(k) Plan Employer Match/Profit Sharing Firm Paid Life Insurance Accident Insurance Legal/Identity Theft Plans HSA/FSA for eligible plans Paid Time Off (PTO) Paid Holidays #J-18808-Ljbffr