Collections Representative

National Remote Position

You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week), Monday - Friday. Employees are required to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime and weekends.

We offer 90 days of paid training. The hours of training will be based on your assigned schedule or will be discussed on your first day of employment. Training will be conducted virtually from your home.

Primary Responsibilities

• Review open AR and prioritize collection activities
• Develop relationships with payers to obtain remits and resolve root causes
• Assure that timely and accurate follow up activity is performed on all invoices
• Responsible for review and documenting of key accounts
• Identify issues / trends and escalate to Supervisor / Manager when assistance is needed
• Identify and document bad debt write - offs and A / R adjustments
• Identifies any overpayments and / or duplicate payments, with investigation and resolution
• Create refund requests, in accordance with policies and procedures
• Ensures secondary claims are accurately generated and submitted on a timely basis
• Evaluates payments / denials received for correctness and ensures they are applied appropriately
• Provide exceptional Customer service to internal and external customers
• Work with offshore partners to ensure that exceptions are being resolved within the designated standard
• Develop relationships with other departments to provide feedback about root cause issues
• Adhere to Regulatory / Payer Guidelines and policies & procedures
• Other duties as assigned

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of major medical insurance collections OR home infusion billing experience
• Experience using Microsoft Word (edit, create and save documents)
• Experience using Microsoft Excel (editing spreadsheets)
• Experience using Microsoft Outlook (email)
• Experience using Microsoft Teams
• Ability to work full-time (40 hours/week), Monday - Friday, in any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime and weekends

Preferred Qualifications

• Infusion Pharmacy experience
• Knowledge of HCPCS, NDC, ICD-10, and HIPAA

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

• Ability to follow complex processes and create solutions independently
• Ability to multi-task successfully and meet deadlines in a fast-paced environment
• Strong problem-solving capabilities and time management within a fast-paced environment
• Demonstrate willingness to listen, understand and acknowledge customers, co-workers, leadership and others in a collaborative, respectful and productive manner
• Demonstrate good judgement and professional initiative on all matters come across the desk, whether inside or outside the normal scope of the role
• Reliable and consistent record of attendance

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $18 - $32 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.