Analyst (83840)

Reporting to the Operations Manager, the Security Operations Center (ESOC) Analyst will monitor the security and access control systems for one of our contracts. This position is responsible for assessing threats and monitoring our security operations in real-time.

Primary Responsibilities

• Manage the day-to-day ESOC operations.
• Respond to all communication requests.
• Coordinate with the Manager to provide information regarding security, life-safety, and other incidents.
• Develop and manage the effective the implementation of incident notification protocols. g. Monitor CCTV feeds and notify appropriate stakeholders during non-routine events.
• Liaise with local law enforcement and other first responders during incidents.
• Liaise with external stakeholders to provide incident notification during events.
• Ensure the correct deployment and operations of security systems including CCTV, access control and other various technologies.

• At least 3-5 years of experience in security control centers (GSOC/ESOC/SOC)
• Experience in security operations at a high throughput facility is required.
• Bachelor's Degree preferred.
• Ability to effectively communicate verbally and in writing.
• Ability to support First Responders as directed is required.
• Ability to prioritize tasks and work in a fast-paced environment.
• Strong understanding of CCTV video managements systems is required.
• Strong understanding of access control systems is required.
• Must have experience generating reports and briefings.
• Experience desired related to security, law enforcement, or intelligence information gathering and interpretation.
• Must be highly organized and available during off-hours, weekends, etc.
• Individual must be professional and reliable.
• Courteous, "customer-service" demeanor is required.


Other Requirements or Competencies
• Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
• Customer Service orientation required.
• Must be flexible and possess the ability to meet deadlines in a high tempo environment.
• Excellent time-management, organization and multi-tasking skills required.
• A dependable team player with business maturity, enthusiasm, and a positive work attitude.
• A positive and upbeat team member!