Community Operations Coordinator

Benefits: Bonus based on performance Competitive salary Flexible schedule Mission Bay Community Association is seeking a professional, organized, and personable Community Operations Coordinator to support the day-to-day operations of our community management office. This role is designed to strengthen administrative support, improve continuity, and enhance service to residents while working collaboratively with the Property Manager and the Board of Directors. Position Overview The Community Operations Coordinator will assist with administrative, operational, and resident service functions to help ensure efficient day-to-day operations. This position supports the Property Manager with daily tasks, improves responsiveness, and provides additional capacity to maintain smooth operations and continuity of services. Key Responsibilities Assist the Property Manager with daily administrative and operational tasks. Oversee community facility rentals and coordinate reservations. Process and manage buyer and tenant applications. Issue, track, and maintain resident access cards and credentials. Respond to resident walk-ins, phone calls, emails, and customer service requests. Prepare and distribute community-wide emails, notices, and other resident communications. Process and track parking permit requests. Utilize HOA management software to enter, update, and maintain homeowner records and account information. Support work orders, vendor coordination, and maintenance tracking. Maintain records, files, and community documentation. Assist with Board meeting preparation, agendas, minutes, and related materials. Help prepare and coordinate annual elections and community mailings. Provide administrative support to Board and committee communications. Collect, review, and maintain Certificates of Insurance for vendors and independent contractors. Assist with the preparation and distribution of property inspection and compliance letters, maintain tracking records, and follow up with residents regarding outstanding violations in coordination with the Property Manager. Support compliance tracking and follow-up on routine inspections. Help ensure consistent office coverage and operational continuity. Create basic community communications and flyers using Canva. Qualifications Prior property management, HOA, condominium, or administrative experience preferred. Strong organizational and communication skills. Ability to multitask, prioritize, and work independently. Professional, customer-service-oriented attitude. Proficiency with Microsoft Office, Canva, HOA management software, and general office technology. Role Purpose This position exists to strengthen the administrative and operational capacity of Mission Bay, provide dedicated resident and office support, assist the Property Manager with daily responsibilities, and ensure continuity of service for the community. Schedule: Part-time, approximately 32-34 hours per week.