Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Support Representative

C2 Keep

Location: Northern Kentucky – Hybrid (3 days/week in office) Work Schedule: Standard business hours with occasional weekend support based on customer needs Job Type: Full‑Time Experience Level: Entry‑Level (flexible) Reports To: CEO Company Description C2 Keep is a cloud-based solution designed for Controlled Substances Act (CSA) compliance, audit preparation, and inventory management. Founded by former pharmacy director Roland Achenjang, the platform offers automated tasks, real‑time insights, and enhanced security to address the challenges faced by DEA registrants. Trusted by over 2,000 users nationwide, C2 Keep enables efficient operations, improved compliance, and stress reduction. By streamlining reporting and ensuring patients receive accurate medications, the system empowers users to maintain confidence and focus on patient care. The Opportunity We are looking for a Customer Support Representative to join our growing startup team. This role is critical to the customer experience and focuses on white‑glove onboarding and ongoing support . You will work directly with pharmacy customers from day one, guiding them through onboarding, system setup, training, and daily use of the platform. You will also provide hands‑on support across multiple channels and serve as a trusted partner for pharmacies using C2 Keep to manage controlled substances. This role reports directly to the CEO and requires close collaboration with internal teams. Impact You’ll Make Deliver a high‑touch, white‑glove onboarding experience for new customers Help pharmacies successfully transition to C2 Keep’s platform Support safe and compliant controlled substance management Build strong, long‑term customer relationships through reliable support Represent the voice of the customer inside a growing startup Core Responsibilities Lead customer onboarding from start to finish, including setup, training, and go‑live support Provide ongoing customer support via phone, email, chat, and ticketing system Troubleshoot technical issues and guide customers through platform usage Support controlled substance compliance workflows and questions Assist with inventory transfers, integrations, and pharmacy system alignment Work with pharmacy software systems and drug suppliers during onboarding and support Coordinate with internal teams to resolve issues and improve the customer experience Travel as needed for customer onboarding, go-lives, and conferences Occasionally provide weekend support based on customer needs Skills & Experience Retail or Long‑Term Care (LTC) pharmacy experience is highly preferred and strongly encouraged Experience as a pharmacy technician is a plus Experience with pharmacy systems and drug suppliers is a plus Very comfortable with technology with strong ability to learn new systems quickly Excellent communication skills with professional staff at all levels Strong attention to detail and problem‑solving skills Ability to manage multiple customer needs in a fast‑moving environment Comfortable working in a startup setting with evolving processes Must reside in the Cincinnati/Northern Kentucky area and work hybrid (3 days per week in office) What We Offer Opportunity to work directly with company leadership Hands‑on role with meaningful impact on customer success and safety Collaborative startup environment Flexible, fast‑paced work with real ownership Our Culture At C2 Keep, we value: Kindness and respect Reliability and accountability Innovation and continuous improvement High standards and attention to detail We’re building more than software. We’re helping make healthcare safer. #J-18808-Ljbffr C2 Keep

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Support Representative in Covington, KY vacancy
  •  ...Job Description Job Description Job Summary The Bilingual Customer Service Representative provides exceptional customer support by handling inbound calls from banking customers in both English and Spanish. This role is responsible for resolving customer inquiries,... 
    Suggested
    Permanent employment
    Temporary work

    Compunnel, Inc.

    Cincinnati, OH
    13 days ago
  •  ...Financial Customer Associate Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions...  ...from assisting customers) to join team activities, get well-being support, and career coaching. Rewards & Recognition: Your... 
    Suggested
    Hourly pay
    Full time
    Work at office
    Monday to Friday
    Shift work

    Fidelity Investments

    Latonia, KY
    2 days ago
  • Job Overview Job Title: Customer Support Representative Job Type: Full Time About Us As a CSR, you’ll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference... 
    Suggested
    Full time

    Vibrance Events

    Cincinnati, OH
    2 days ago
  •  ...Rent Manager in Cincinnati, OH is seeking a Product Support Specialist to join our Product Support team. This entry-level role is ideal...  ...or software engineering who enjoy solving problems and helping customers. You will work directly with customers by phone to troubleshoot... 
    Suggested

    Rent Manager

    Cincinnati, OH
    2 days ago
  • $20 per hour

     ...As a Call Center Sales Representative, you’ll play a key role in driving revenue by connecting customers with products and services that meet their needs. Your main responsibilities will include: Making outbound and/or handling inbound sales calls with potential and existing... 
    Suggested
    Hourly pay
    Full time
    Part time
    Remote work
    Home office

    GrabJobs

    Cincinnati, OH
    1 day ago
  •  ...experience through product knowledge, training, and exceptional customer service. The role involves collaborating with Brand Sales...  ...Leadership, marketing teams, and store partners to execute events, analyze results, and guide store visits to support growth #J-18808-Ljbffr
    Full time
    Local area

    INITIO Parfums Privés

    Cincinnati, OH
    3 days ago
  •  ...Job Title Essential Functions: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out to prospective... 
    Work at office
    Monday to Friday
    Night shift
    Rotating shift

    VCA Animal Hospitals

    Cincinnati, OH
    22 hours ago
  • $17.2 per hour

     ...Client Service Representative I Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer...  ...best-in-class benefits and programs to support employees and their families in living... 
    Hourly pay
    Full time
    Part time
    Work experience placement
    Work at office
    Immediate start
    Flexible hours
    Shift work

    Quest Diagnostics

    Cincinnati, OH
    2 days ago
  •  ...Job Title: Customer Service Representative Employer: Lowe’s Job Description: As a Customer Service Representative at Lowe’s, you will...  ...customer experience, ensuring customer satisfaction, and supporting overall store operations. Key Responsibilities: - Greet... 

    Lowe's

    Cincinnati, OH
    1 day ago
  • $67k

     ...to grow a happy, healthy company focused on making products our customers love without investors breathing down our necks. Smart,...  ...quality across our Concierge team, ensuring consistent, high-quality support across phone, chat, and email. This role focuses on operational... 
    Local area
    Home office
    Shift work
    Night shift
    Weekend work
    2 days per week

    GrabJobs

    Cincinnati, OH
    3 days ago
  •  ...to announce an exceptional opportunity for Finnish Speaking Customer Service Representatives to join our esteemed team in the beautiful island of Malta! In this vital role, you will provide outstanding support to our Finnish-speaking clients, addressing their inquiries... 
    Relocation
    Shift work
    Afternoon shift

    GrabJobs

    Cincinnati, OH
    22 hours ago
  •  ...Customer Service Rep At Domino's Pizza, we're searching for top candidates who are adaptable, self-motivated, and have a passion for customer service. Learn and grow in a fun and energetic environment! Valid Driver's License Proof of Liability Insurance Positive Attitude... 
    Flexible hours

    Domino's Pizza

    Cincinnati, OH
    1 day ago
  • $45k - $70k

     ...Customer Service Representative – Hotel Reservations (Remote) About the Role: Assist clients with booking, updating, and managing hotel reservations...  ...remote schedule Training and access to booking tools Supportive team culture Income-earning possibilities based on... 
    Remote work
    Home office
    Flexible hours

    GrabJobs

    Cincinnati, OH
    3 days ago
  • $15 per hour

     ...Customer Service Representative As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they needright when they need it the most. You'll play a pivotal role in our high-performance environment by building connections... 
    Hourly pay
    Full time
    Temporary work
    Casual work
    Work at office
    Local area

    TMX Finance Family of Companies

    Covington, KY
    22 hours ago
  •  ...On Site Customer Service Specialist At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving...  ...Specialist On-Site will provide face to face customer service support for the VA Medical Facility by obtaining, analyzing and verifying... 
    Full time
    Temporary work
    Monday to Friday
    Flexible hours

    Concordance Healthcare Solutions

    Cincinnati, OH
    1 day ago
  • $16 - $22 per hour

     ...Glass, our teams work to provide the elite infrastructure and supportive environment you need to be the best and outperform at every touchpoint...  ...: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and... 
    Hourly pay
    Daily paid
    Full time
    Temporary work
    Work at office

    The Boyd Group

    Cincinnati, OH
    4 days ago
  • $11.5 - $13.5 per hour

     ...Store - CIN-WATERSTONE, OH Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure...  ...Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating... 
    Local area
    Flexible hours
    Night shift
    Early shift

    Michael's Inc

    Cincinnati, OH
    1 day ago
  •  ...Roots offers one of the most supported and well-compensated surrogacy journeys. This opportunity features base compensation up to $160,000+ with monthly payments, reimbursements, and bonuses. All medical expenses are covered, and travel, lost wages, childcare, and more... 

    Confidential

    Cincinnati, OH
    3 days ago
  •  ...Roots offers one of the most supported and well-compensated surrogacy journeys. This opportunity features base compensation up to $160,000+ with monthly payments, reimbursements, and bonuses. All medical expenses are covered, and travel, lost wages, childcare, and more... 

    Confidential

    Cincinnati, OH
    3 days ago
  •  ...An Equal Opportunity Employer, including disability/veterans. To see the salary for this position, click here: Pay Transparency Customer Service Associate - Temporary.If you are applying on a job board or unable to click on the link, please copy and paste this URL... 
    Temporary work
    Work experience placement
    Flexible hours
    Afternoon shift

    Phenom People

    Cincinnati, OH
    1 day ago
  •  ...the world's leading companies, bringing solutions and enhancing customer experience during each interaction. . For us, we take the hard...  ...Schedule 1099 Independent contractor Your Impact Our Customer Support Professionals are a very important part of our family. You will... 
    Contract work
    For contractors
    Work from home
    Relocation package
    Flexible hours
    Shift work

    GrabJobs

    Cincinnati, OH
    22 hours ago
  •  ...Customer Service Representative Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and customer-focused Customer Service Representative to... 

    Universal Energy Solutions

    Cincinnati, OH
    4 days ago
  •  ...Customer Service Associate II Your positive, friendly disposition and eagerness to get things done make you the right person for our...  ...daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment... 
    Contract work
    Part time
    Local area

    Dollar Tree

    Cincinnati, OH
    2 days ago
  •  ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every...  ...Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical... 
    Contract work
    Part time
    Local area

    Family Dollar

    Cincinnati, OH
    1 day ago
  • $15 per hour

     ...Customer Service Representative Location: Fort Thomas, KY, 41075 Job Description Customer Service Representative Small Animal Clinic Fort Thomas...  ...close-knit team that genuinely enjoys working together and supporting our community. We celebrate wins, support each other on... 
    Full time
    Temporary work
    Weekend work

    Carevet

    Fort Thomas, KY
    1 day ago
  • $16 per hour

     ...passionate about delivering “more human” customer service. Our core values are central to...  .... As a Remote Customer Service Representative for one of the largest and most-respective...  ...tool providing education and decision support to better prepare consumers for future... 
    Hourly pay
    Work experience placement
    Remote work
    Work from home
    Flexible hours

    GrabJobs

    Cincinnati, OH
    4 days ago
  • $16.15 - $19 per hour

     ...Job Title Customer Service Representative Job Description The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or requesting facility services. Provides a variety of documentation... 
    Minimum wage
    Contract work
    Work at office
    Remote work
    Flexible hours
    Shift work
    Night shift
    Weekend work
    Afternoon shift

    C&W Services

    Cincinnati, OH
    1 day ago
  •  ...PetSmart does Anything for Pets – JOIN OUR TEAM!   Retail Customer Service Lead (Key Holder) About Life at PetSmart   Our associates...  ...Leadership: Facilitates the associate experience and supports associate development. This includes but is not limited to training... 
    Hourly pay
    Weekly pay
    Minimum wage
    Full time
    Local area
    Immediate start
    Weekend work
    Afternoon shift

    PetSmart

    Cincinnati, OH
    1 day ago
  • $45k - $55k

     ...State Farm Independent Contractor Agent Position Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents... 
    Hourly pay
    For contractors
    Flexible hours

    Jessica Wampler - State Farm Agent

    Cincinnati, OH
    1 day ago
  •  ...Customer Service Representatives Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly... 
    Immediate start
    Flexible hours
    Weekend work
    Afternoon shift

    Pizza Hut

    Cincinnati, OH
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support Representative. Be the first to apply!