Histology Supervisor

GENERAL SUMMARY OF DUTIES: The histology supervisor is a working histotechnician overseeing staffing, laboratory technical operations, workflow, quality assurance, and quality control programs.REPORTS TO: Director, Pathology ServicesRESPONSIBILITIES:Duties may include but are not limited to:Overall Lab Operations/Staff SupervisionDirects day-to-day lab operations including staffing, resources, access, throughput, reporting, and operational issuesEnsures lab is appropriately staffed during operational hours; manages staff overtime to lab needsEnsures lab structure addresses changes in technology, operational processes, and lab needsSupervises day-to-day laboratory workflow, quality control, and quality assurance programs; coaches and directs team members on quality and technical concerns; oversees team task assignment(s) to achieve daily case sign-out goals.Directly supervises and evaluates full-time and PRN Histotechnicians and Grossing Technicians.Performs all steps necessary relative to hiring, evaluating, coaching, promoting, disciplining & discharging employees by following established HR policiesLeads or participates in daily themed huddles focused on lab operations, efficiency, motivation, and highlighting metricsLeads monthly 1-on-1s with each Histotechnician and Grossing TechnicianConducts/participates in regular staff meetings to keep staff informed of company policies and procedures.Applies histotechnician skills and experience to daily work, functioning as a working floor-Manager and contributing to the overall productivity and quality of the lab.Interact with physicians, patients, staff, visitors, and all customers via telephone conversations and in-person pleasantly and helpfully.Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information.Follows all CLIA Patient Safety Goals.Quality Assurance/Quality ControlPerforms daily check-ins with pathologists to discuss lab quality, workflow, and productivityResearches and addresses concerns raised by internal physician partners; communicates resolution back to initiating provider and safeguards against future occurrence through process improvement and trainingFacilitates positive working relationship between providers, lab leadership and teamDemonstrates timely response and effective communication in resolving issues and concernsIn collaboration with the Medical Director and Lab Leadership Team, develops and executes a comprehensive QA/QC ProgramProvides leadership to staff to ensure quality patient care by utilizing the performance improvement model to correct quality issuesImplements and ensures Standard Work performed across all functional areas of the labEnsures each team member is assessed and provided feedback and training (as appropriate) through Quality Review process; maintains a master log of quality review scores for labMaintains established department policies, procedures, and objectives, including the areas of quality assurance, safety, environmental and infection control; leads annual review and approval process for policies and proceduresEnsures appropriate incident reporting for quality control concerns; works collaboratively with all relevant parties to resolve incidents and maintain appropriate documentationEnsures adherence to quality assurance procedures such as quality control testing, instrument function checks, periodic maintenance; maintains appropriate records for these proceduresEnsures compliance standards are met as described by appropriate accrediting bodies such that accreditation is maintained without gapsManages CLIA and state inspections and ensures lab readiness for theseDevelops and maintains appropriate protocols for equipment and staining to ensure high quality case materials for diagnostic purposes.Provides leadership and oversight when developing new staining protocols, optimizing and validating new tests, and ensures appropriate controls handling.Develops and revises policy and procedure manuals and maintenance logs to ensure compliance and accreditation readiness; reviews and signs off annually.Designs and maintains Quality Review procedure for all staff. Works in collaboration with other leadership team members to assess staff quality through this review process.Conducts regular quality review feedback sessions with pathologists to ensure high-quality case materials; resolves quality concerns expediently.Oversees, tracks, and maintains staff quality metrics and ensures all staff members achieve appropriate quality thresholds.Maintains established department policies, procedures, and objectives, including the areas of quality assurance, safety, environmental and infection control.Leads safety training of all laboratory personnel, including maintaining appropriate documentation and protocols in conjunction with the office of quality and compliance.Coordinates and participates, as needed, in proficiency testing.Maintain and make minor adjustments and repairs to laboratory equipment such as microtomes, embedding machines, tissue processors, and slide and block printers.Workflow & Operational EffectivenessProvides leadership to staff to ensure laboratory operations and workflows are optimized and effective; manages and assigns workload/task responsibilities.Oversees, tracks, and maintains staff productivity metrics and ensures appropriate production levels across all staff members.Reviews workflow regularly to ensure the laboratory is actively engaged in continuous improvement.Coordinate and/or facilitate continuous improvement activities for lab staff and leadership team.Provides education, training, and support to team members focused on increased visibility of workflow process and procedures between laboratory workstations.Performs all other duties, responsibilities, and special projects as directed.REQUIRED EDUCATION, SKILLS & EXPERIENCE:High School diploma or GED; American Society of Clinical Pathologists registered histologic technician HT (ASCP) or histotechnologist HTL (ASCP), 5 years of experience as a histology technician, and 2-3 years of team or project management/oversight required. Demonstrated technical acumen required. Experience with quality control and assurance programs, regulatory and accreditation bodies preferred.ADDITIONAL SKILLS AND EXPERIENCE:Histology Supervisor must have:Demonstrated ability to lead teams, coach staff, and anticipate and address organizational needs, preferably across multiple shifts in a high-volume environmentKnowledge of biology, chemistry, histology, immunohistochemistry, immunology, mathematics, and basic computer useExcellent organizational skills to cope with an extremely busy work schedule associated with wide variety of techniques which must be handled accurately and expeditiouslyIndependence in dealing with specimens and their proper handlingAbility to stay calm while working quickly and with a high degree of accuracy to meet the demands of the daily workloadAbility to sit for long periods, near vision for reading pathology diagnosis and reportsAbility to independently identify potential problems and troubleshoot problems as necessaryExcellent interpersonal skills to interact effectively with co-workers and department staffAbility to work under general supervisionPHYSICAL/MENTAL/ENVIRONMENTAL DEMANDSRequires sitting and standing associated with a normal laboratory environment. Ability to work 2nd and 3rd shift hours required.DRUG FREE WORKPLACEUnited Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.EQUAL OPPORTUNITY EMPLOYERUnited Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color or national origin in its employment practices. #J-18808-Ljbffr