Service Tech II

Job Description

Job Description

Service Technician II

Who We Are: RBM Partners is a close-knit team of collaborators, innovators and leaders who deliver exceptional service through quality communities and memorable moments. RBM Partners seeks to provide the best-in-class service and product in the markets it serves. RBM Partners is focused on providing the utmost in ethical practices and is intentional about fostering work environments that promote life balance.

Job Description: RBM Partners is seeking an experienced Service Technician. The Technician is responsible for the overall maintenance and upkeep of our multifamily real estate assets. This role requires in-depth knowledge of HVAC systems, technical proficiency, and a commitment to delivering high-quality service.

Job Duties:
• Assist the Service Manager with higher level maintenance items involving plumbing, HVAC, and electrical tasks while ensuring maintenance work meets the quality and safety standards.
• Install, repair, and maintain heating, ventilation, and air conditioning systems in accordance with manufacturer specifications and local codes.
• Perform routine inspections of HVAC systems to identify and diagnose issues and develop cost-effective repair solutions.
• Complete preventative maintenance to ensure the optimal performance and longevity of all assets and equipment.
• Replace or upgrade components, including compressors, motors, filters, and thermostats, as needed.
• Complete maintenance work orders and make ready tasks timely as assigned by the Service Manager and Community Manager.
• Perform ground maintenance, assist with trash removal, and participate in property inspections daily and as directed by the Service Manager or Community Manager
• Participate in and complete preventative maintenance plans for the community.
• Assist in the improvement of service processes and procedures.
• Communicate with the Service Manager daily and report deficiencies with the assets, resident issues and propose action to repair/correct.
• Track and manage inventory of tools and supplies. Communicate with the Service Manager and Community Manager when shop inventory is low.

• Use AppFolio to keep records of work and check and respond to company email daily.

• Ensure compliance with safety protocols and guidelines to maintain a safe working environment.

• Provide training and guidance to junior technicians or less experienced team members.

• Deliver excellent customer service to both residents and team members to maintain high levels of satisfaction.

• Participate in the on-call rotation of your assigned property; ensure all emergencies are responded to within the designated timeframe.

• Work effectively with other maintenance personnel, vendors, and team members to complete work and resolve issues efficiently.

• Performs other related duties as assigned.

Qualifications:

• Minimum of 2 years of experience as a Maintenance Technician, preferably in the multifamily industry

• HVAC certification

• Working knowledge of HVAC, electrical, plumbing and carpentry

• Strong problem-solving skills and attention to detail.

• The ability to lift, move, carry up to 50lbs.

• The ability to stand, walk, bend, stoop, climb and reach up to 100% of the day.

• The ability to safely climb ladders while carrying 40lbs.

The ability to work outside in various weather conditions.

• Reliable transportation and a valid driver’s license

• Team player with a positive, can-do attitude

Corporate Integrity: All employees in all positions are expected to always act professionally, including but not limited to treating others with respect, valuing diversity, supporting team/community goals, and following company policies and procedures. For more details on what professional behaviors are expected, please refer to the Employee Handbook.

8-5 M-F+ On call Rotation
40/ Week