Family Support Specialist II (Social Services Exp.)

Background: USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in communities that are undergoing comprehensive physical revitalization. Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered. Job Summary: The Family Support Specialist II is responsible for providing comprehensive case management, referral, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance quality of life for seniors and the disabled, and increase opportunities for residents. This position will work with a team of social workers, case managers, relocation and employment specialists, and other professionals to identify appropriate strategies and assist families under the Promise Neighborhood Improvement (PNI) Grant from the U.S. Department of Education. Direct Service Delivery Responsibilities Conduct intake and assessments for residents for enrollment into the case management program. Conduct home visits, office visits, and community site visits to collect information from residents. Work with families to assess, develop, implement, monitor, and recommend modifications to Development Plans using a multidisciplinary process. Utilize knowledge of the local community to assist residents with navigating a variety of social service organizations and public agencies. Identify gaps in services, advocate on behalf of residents, coordinate and monitor service delivery for an assigned caseload. Maintain privacy and confidentiality of all household information provided. Enter and track all resident data entered into Urban's customized performance management system "LEARN" to document resident progress in real time. Attend community supportive services meetings with critical partners and other social service entities. Actively participate in Urban Strategies program meetings and other meetings related to the project. Be available to occasionally work nights and/or weekends, and travel. Perform a range of associated administrative functions, such as monitoring budgets, preparing administrative and programmatic reports, correspondence, and submitting billing documentation as required. Perform miscellaneous job-related duties as assigned. Qualifications Bachelor's Degree in Social Work, Sociology, Psychology or other relevant field. Minimum of three years of work experience as a case manager, service connector, or other direct practice with low‑income households; experience with health services a plus. Commitment to strengths-based and family-focused service planning; ability to understand program philosophies and place-based approach. Ability and commitment to handle privileged information in a professional and confidential manner. Ability to function as a team player in both internal and external relationships. Availability to attend evening and weekend functions as required. Possession of a valid driver's license and availability of automobile for work use. Strong verbal and written communication skills. Proficiency in Microsoft Outlook, Word, and Excel. Skills and Competencies Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Strong organizational, planning, and time management skills. Respect for confidentiality involving participants and employees. Ability to excel in a fast-paced environment. Ability to work in a variety of settings with culturally diverse persons and communities and demonstrate cultural sensitivity and appropriateness. Ability to work independently and with initiative, combined with skills for thriving in a team environment to achieve shared goals. Computer proficiency in MS Office Suite (Advanced MS Excel) and other commonly used software. Urban Strategies is an equal opportunity employer #J-18808-Ljbffr Urban Strategies, Inc