Operations and Systems Coordinator

Operations And Systems CoordinatorThe Operations and Systems Coordinator supports the day-to-day operational, administrative, programmatic, and systems functions of Family Eldercare. This role is designed to enhance organizational efficiency by integrating executive support, systems coordination, and operational oversight into a single, high-impact position. This position serves as a key partner to the Executive Team and the Technology & Data Manager, leveraging digital tools, including AI-enabled solutions and digital communication, to streamline workflows, improve communication, and strengthen internal operations. This role also supports organizational communication efforts, including coordination of digital media and messaging aligned with leadership priorities.Key Responsibilities: Executive Team Support (Primary Function)Support C Suite Executives with administrative dutiesSupport CEO with communication workflows using digital tools and AI-enabled solutionsCoordinate executive, leadership, and departmental meetings, including logistics, preparation, and follow-upTake, organize, and distribute meeting minutes for executive and leadership meetingsOffer governance support to the CEOSystems & Process Optimization (AI-Enabled)Utilize AI and digital tools to streamline administrative, scheduling, and digital communication workflowsIdentify opportunities to automate, standardize, and improve processes across departmentsSupport adoption and effective use of organizational systems and toolsCollaborate across departments to improve workflow efficiency and reduce administrative burdenDevelop and maintain simple documentation and guides for systems and processesIT & Systems Coordination (In Partnership with Technology & Data Manager)Provide first-level technical support to staff, including troubleshooting laptops, phones, and basic system issuesSet up and configure equipment and system access for new hires (e.g., email, databases such as Apricot)Partner with the Technology & Data Manager to support system improvements, implementations, and maintenance, including the utilization of the Apricot database.Maintain inventory of equipment and coordinate replacements as neededEscalate complex technical issues appropriately while helping reduce workload on IT leadershipFront Office & Coverage CoordinationProviding supervision to the receptionist.Ensure front office functions are maintained through efficient processes and coverage planningSupport a professional and welcoming office environment for clients, visitors, and staff, ensuring to use a trauma-informed approach. Mission Capital