IT Coordinator

BASIS Pflugerville is seeking an IT Coordinator to join our bright, passionate team!

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POSITION SUMMARY
The IT Coordinator's primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support experience and expertise.


PRIMARY RESPONSIBILITIES:

• Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones

• Imaging computers utilizing PXE boot

• Office 365 Administration

• Outlook and Lync 2013 configuration

• Maintains system processes related to file and system backups

• Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection.)

• Maintain Active Directory user and computer accounts

• Maintains computer and mobile device updates/patches

• Maintain telephony equipment including VOIP and analog services

• Recommends hardware, software and consumables for purchase.

• Maintain updated and accurate inventory lists

• Maintain and create documentation of IT processes

KEY COMPETENCIES

• Knowledge and understanding of BASIS organization

• Attention to detail and strong organization and communication skills.

• Excellent customer service skills

• Analytical with strong problem solving skills

• Strong project management skills

• Ability to interpret a variety of instructions in written or verbal form

EDUCATION AND EXPERIENCE REQUIREMENTS


Required:

• Technical or Associates degree; experience can be considered in place of degree

• 1-2 years in an IT Help Desk environment

Preferred:

• Knowledge of SharePoint 2013

• Knowledge of System Center 2012

• Knowledge of Microsoft Dynamics

• Basic understanding of IP routing

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS* does not discriminate on the basis of any actual or perceived classification protected by law in any of its business activities, including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX. Inquiries regarding BASIS nondiscrimination policies should be directed to View email address on click.appcast.io.


*As used in this policy, the term BASIS refers to: BASIS Educational Group, LLC; BASIS Charter Schools, Inc.; BDC, A Public Charter School, Inc.; BBR Schools, Inc.; BASIS Texas Charter Schools, Inc., and all affiliated entities.