Hybrid Staff Service Designer

Kforce has a client that is seeking a Staff Service Designer in Mountain View, CA or San Diego, CA or San Francisco, CA or Atlanta, GA. Summary: Accountants are among our most important customers. They build their businesses on our platform, rely on it to serve their clients, and increasingly interact with a growing ecosystem of AI-powered capabilities, services, and human support. Their experience extends far beyond any single product or touchpoint - spanning workflows, service interactions, operational processes, data flows, and moments of collaboration across multiple teams, systems, and channels. This role exists to ensure those experiences work together as a cohesive whole. The Designer will lead the design of the end-to-end accountant experience across a complex ecosystem of products, services, operational teams, data platforms, and technology capabilities. This role demands a highly experienced, self-motivated service designer who is equally strong at defining experience strategy and driving execution. The ideal candidate possesses exceptional craft in designing and orchestrating end-to-end experiences that span products, services, people, processes, data, and technology. They are skilled at identifying breakdowns across touchpoints, teams, channels, and handoffs, and designing solutions that create greater alignment, accountability, and effectiveness across the ecosystem. AI fluency is foundational - both as a design subject and as a core accelerant of the design practice itself. Duties:

• Define and lead experience strategy across the accountant ecosystem, setting a compelling vision for how AI-powered services, human expertise, controls, and collaboration come together as a coherent system - not a collection of disconnected touchpoints
• Drive end-to-end service design initiatives from discovery through implementation, aligning stakeholders across product, engineering, operations, service delivery, research, analytics, and business teams
• Bachelor's degree in Design, HCI, Service Design, or a related field, or equivalent practical

experience

• 8+ years of experience leading service design initiatives within complex organizational environments
• Demonstrated expertise in service design, journey management, service blueprinting, systems thinking, and experience strategy
• Proven ability to define experience strategy and drive end-to-end design across large, multi-team, multi-platform ecosystems
• Experience designing across products, services, operations, technology, data, and

organizational processes - with a specific instinct for where seams create friction

• Strong ability to synthesize research, operational insights, and business priorities into clear recommendations and compelling narratives that move stakeholders to act
• Proven ability to influence without authority and align diverse stakeholders around shared outcomes
• Fluency with AI tools, AI agents, and emerging technologies - both as design subjects and as core components of how you work

Preferred: * Experience designing for accountants, financial professionals, or other expert-user audiences whose professional identity and client relationships are central to how they experience a platform

• Familiarity with accountant workflows, firm structures, and the evolving role of AI and technology within the profession
• Experience designing AI-enabled or human-in-the-loop service experiences that require thoughtful consideration of trust, transparency, accountability, and control
• Experience defining operating models, governance frameworks, or service delivery

approaches * Demonstrated success influencing senior leaders and driving strategic alignment across large organizations