Lead Veterinary Receptionist

Lead Veterinary ReceptionistAnimal Care Hospital in Cedar Rapids, IA, is seeking an outgoing Lead Client Service Representative to serve as the welcoming face of our hospital and provide leadership to our client service team. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.As a Lead CSR, you will also help guide and support the front-desk team through training and mentorship, team scheduling, hospital workflow management, conflict resolution, inventory management, marketing initiatives, and safety initiatives. You will help ensure team members follow established safety protocols while maintaining a positive, organized, and collaborative environment. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $18-$20 per hour, for each hour workedThis is a full-time position, with a 5/8 or 4/10 schedule and availability needed Monday-Friday.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountUniform allowance*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:3+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredPrevious leadership, training, or team coordination experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Cornerstone, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsAbility to support team scheduling, workflow, training, and mentorshipStrong problem-solving and conflict-resolution skillsAbility to assist with inventory management and marketing initiativesCommitment to maintaining and reinforcing hospital safety protocolsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional, and solution-oriented during busy periodsWhy choose Animal Care Hospital?Animal Care Hospital in Cedar Rapids, IA, is an AAHA-accredited practice and a trusted provider of compassionate veterinary care in the heart of the city. Our dedicated team of four veterinarians and staff are committed to providing personalized attention and high-quality medical services to every beloved pet who walks through our doors. With a focus on preventive care, advanced treatments, and client education, we ensure that pets receive the highest standard of care tailored to their individual needs. At Animal Care Hospital, we prioritize building lasting relationships with both pets and their owners, creating a welcoming and supportive environment where every furry friend feels like family.