Field Service Engineer

Job Description

Job Description

We are seeking a Field Service Engineering Technician who will work closely with our customers, building strong relationships through effective communication and exceptional, proven, support.

We look for strong machine-based knowledge and electro-mechanical troubleshooting skills. Electrical and electronic control experience are needed for this position. The right candidate will have a positive attitude and be able to present themselves in a professional manner, communicating confidently with customers and be a team player who works well with other employees. We need an individual who is self-motivated, organized and good at managing their time well. 

Responsibilities:

• The position will primarily involve routine and emergency service, advanced troubleshooting, installation of machinery, and training of customers
• Some machine assembly work at our Westerville, Ohio assembly plant when not performing field service work
• Complete expense reports weekly and manage administrative tasks

Requirements:

• Candidate must be willing to spend a substantial amount of time in Westerville, Ohio during the initial training period and be located in or near a travel HUB (Columbus, Phoenix, Chicago, Minneapolis, etc.)
• 70-80% potential travel throughout North America, Dominican Republic, and Canada
• Strong Electro-Mechanical troubleshooting aptitude
• Ability to communicate effectively with customers and co-workers
• Committed to quality work and detail-oriented excellence
• Strong decision making skills
• A proven history of strong mechanical experience
• Have the initiative and drive to grow within the company
• Capable of contributing new ideas, designs and methods
• Ability to read electrical and pneumatic schematics or willingness to learn
• PLC, machine control, and ladder logic experience
• Communication savvy -computer, phone, and internet
• MS Suite: Outlook, Excel, and Word
• Able to perform engineering level analysis and employ advance troubleshooting techniques including redesign of machine components and programming changes.
• BSME, BSEE or equivalent desired

In addition to technical skills, you must be able to maintain a customer centric mindset and demonstrate a high level of motivation to sustain our status as an industry leader.

We are a rapidly growing, fast-paced manufacturing company that designs and builds custom machines for some of the premier companies in the world. We have an extraordinary commitment to ongoing customer satisfaction, technological advancement and to our team members. This is your chance to work alongside a talented and committed team and to be a contributor to the continued growth and success of our Employee-Owned company.

Company Description

We are a rapidly growing, fast-paced manufacturing company that designs and builds custom machines for some of the premier companies in the world. We have an extraordinary commitment to ongoing customer satisfaction, technological advancement and to our team members. This is your chance to work alongside a talented and committed team and to be a contributor to the continued growth and success of our Employee-Owned company.