Medical Coordinator

Direct Hire Medical Coordinator With Surgery SchedulingThe Direct Hire Medical Coordinator with Surgery Scheduling is responsible for patient access, surgical scheduling, insurance coordination, and administrative workflow support within a multi-specialty surgical clinic. This role ensures accurate scheduling, insurance verification, and care coordination across the continuum of care to support provider productivity, regulatory compliance, and patient satisfaction.As a direct hire team member, this position reinforces standardized scheduling practices, workflow consistency, and operational reliability within the department.ResponsibilitiesPatient Access & CommunicationAnswer incoming calls using approved scripting and route clinical inquiries per clinic policyEscalate urgent requests immediately and return non-urgent calls within one business dayRegister new patients and verify demographic and insurance informationProvide appointment instructions, directions, and pre-visit preparation guidanceMaintain accurate message documentation and communication with providers and staffInsurance Verification & AuthorizationVerify insurance eligibility and benefits prior to schedulingAssess referral requirements and contracted carrier participationComplete pre-certifications and communicate with insurance carriersCoordinate with financial counselors regarding patient financial responsibilityEnsure accurate documentation to support compliant billing practicesSurgery Scheduling & Care CoordinationSchedule surgical procedures, diagnostic testing, and related appointmentsEnsure completion of pre-operative documentation and required authorizationsEnter and track provider orders through completionMonitor pending results and notify appropriate staff of delaysProvide coverage for the Surgical Coordinator as neededAdministrative & Operational SupportProcess incoming/outgoing faxes and maintain documentation logsManage provider schedule changes and communicate updates appropriatelyPerform general administrative duties to support clinic efficiencySupport standardized workflows and departmental performance expectationsCharacteristicsProfessional, courteous, and patient-centeredDemonstrates strong organizational and multitasking abilitiesMaintains composure in high-volume environmentsExercises sound judgment and discretionReliable and accountable for workflow accuracyCommitted to confidentiality and HIPAA complianceProactive and solution-oriented with a team mindsetQualificationsHigh school diploma or equivalent; associate degree or higher preferredMinimum of 1–2 years of experience in medical scheduling, registration, or referral coordination preferredDemonstrated knowledge of insurance processes, including verification and authorization requirements.Proficiency in EMR systems, patient portals, and office communication tools.Strong organizational skills with attention to detail and accuracyClear and professional verbal and written communication skillsPhysical RequirementsSitting: FrequentlyStanding: OccasionallyWalking: OccasionallyCarrying/Lifting: Rarely (up to 35 pounds)Stooping/Kneeling: RarelyOther: N/A Pinehurst Surgical Clinic PA