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Client Services Associate

$20 - $24 per hour

Navia Benefit Solutions, Inc.

Client Services Associate

We're a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you'll fit right in.

As a Client Services associate you will represent Navia in a professional manner and provide support, education, and general customer service to clients and brokers. You will work in a team environment servicing clients as well as collaborating with Account/Team Managers and internal departments to assist in day-to-day administrative tasks.

What You'll Do:

  • Support employer group clients and brokers by researching and answering inquiries via email and phone.
  • Process updates to plan participants and benefits at the request of employer group clients, brokers, and senior members of the internal Navia team.
  • Plan and attend meetings/calls with clients and brokers as needed, including regular recurring meetings.
  • Assist with resolving escalated client and broker issues with direction and support from a senior team member.
  • Understand and facilitate all aspects of the annual plan renewal process.
  • Assist in creating new plan year forms and documents, complete renewal related tasks and tracking, and discuss rate changes with clients and brokers.
  • Understand other Navia internal departments' functions and processes at a high level and work with those departments to resolve client questions/issues as needed.
  • Understand the file import process and the various types of files that clients send.
  • Interpret Navia's file specs and troubleshoot file issues.
  • Audit client plans as needed.
  • Assist with projects and tasks for team and department as necessary.
  • Contribute to ongoing team analysis of procedures, aiming to streamline and automate processes and build efficiency.
  • Meet department and team performance expectations.

Work Environment:

Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role. Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA

Why Join Navia?

  • Impact: Play a pivotal role in supporting employers and employees nationwide.
  • Growth: Advance your skills with a team committed to excellence and innovation.
  • Culture: Join a company that values collaboration, innovation, and customer-first solutions.

Perks and Benefits:

  • Competitive Salary Range: $20-$24/Hr.
  • Generous health benefits
  • Company sponsored wellness benefits
  • Complimentary Life Insurance and Long-Term Disability Insurance
  • Paidtime off
  • 6 Paid Holidays & 2 Paid Floating Holidays
  • Work from home and hybrid schedules available!

Requirements:

What We're Looking For:

  • Computer skills, including knowledge of Microsoft Word, Teams, Excel, Outlook, and PDF programs.
  • Excellent customer service skills.
  • Excellent written communications skills.
  • Ability to adhere to a work schedule following standard business hours and can maintain regular, on-time attendance, including attendance of meetings and scheduled phone shift.
  • Positive work attitude and adaptability.
  • Organizational and time management skills.
  • Problem solving and critical thinking skills.
  • Independent/self-motivated and can also work well in a team environment.
  • Willingness to work outside scheduled work hours as needed, especially during our busy season.

Bonus Points For:

Experience with employer benefits

Salary Description $20-$24

Vacancy posted 3 days ago
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