Chief of Staff

Ready to be a Titan? ServiceTitan went public in 2024, and our FinOps organization, 300 people across FP&A, Accounting, Strategic Finance, IR, Pricing, and RevOps, is building the operating infrastructure to match. You'll also work closely with Data Science, which sits on the FinOps Leadership Team as a key cross-functional partner. As Chief of Staff to the CFO, you won't be a scheduler or a note-taker. You'll be the person the CFO reaches for when something important has no owner yet — driving it from zero, doing the IC work yourself, and handing it off cleanly once it has a home. The explicit gap this role fills: a generalist who can operate at high speed, get deep on new topics quickly, hold their own with senior leaders, and consistently exceed a high bar of excellence. This is a launchpad. The expectation is that you grow into a bigger role, either within FinOps or as an operator elsewhere in the business. If you're smart, hungry, and looking for the kind of experience that changes your career trajectory, we want to talk. What You'll Do: Own zero-to-one and jump ball work — high-priority initiatives that don't yet have a logical internal owner. Drive them from framing through final recommendation or clean handoff. This means doing the IC work yourself: writing the memo, building the model, running the analysis. Run the FinOps operating cadence — own the Finance Leadership Team meeting end-to-end (agenda, prep, accountability), design and run leadership onsites and All Hands, and manage goal tracking across the org, surfacing risks before they become problems. Support the CFO's external customer relationships — both curated CFO community events and the one-on-one engagements that matter most to ServiceTitan's most strategic customers. Own the logistics, prep, and follow-up that makes those touchpoints consistently high-quality. Over time, develop your own relationships in that network. Be the person the CFO defaults to when something important needs to move fast and has no obvious owner. What You'll Bring: 5+ years in management consulting, strategy & ops, or business partner-oriented FP&A, with meaningful time in an operating role where you owned outcomes, not just produced analysis A track record of doing the IC work yourself; you can point to specific deliverables you personally drove from zero, including the framing, the output, and the outcome. Demonstrated ability to work directly with C-suite or VP-level counterparts without a principal running point Natural collaboration instincts; you get things done through relationships, not authority, and people find working with you easy A high personal quality bar and genuine ambition to grow beyond this role Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $163,400 USD - $245,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $152,600 USD - $229,000 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice