Certified Pharmacy Technician - CARE

Providing an exceptional customer service experience each day in a phone based environment. Enter a high volume of data; processing prescription information with speed and accuracy. Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients. Working through current case queues to problem solve for patient care issues. Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf. Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare. Maintaining patient records with strong attention to detail and confidentiality. Accurate retrieval of all prescription information and verifying through doctor calls. Placing welcome calls to newly on-boarded patients and establish a trusted point of contact. Placing outbound calls to patients to create, maintain or update their medication profiles. Serve as backup support for times of higher patient call volume. Effectively assist with patient questions over the phone. Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. Embody AnewHealth’s Core Values in all communications and interactions. Other duties as assigned. Requirements High school diploma/GED Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate Must maintain a pharmacy technician registration with State Board of Pharmacy Must be 18+ years of age Prior experience in a pharmacy setting Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time Core Competencies Demonstrates expertise in customer service within a pharmacy environment, ensuring accurate data entry and effective communication with patients and healthcare professionals. Proficient in claim adjudication, prescription processing, and maintaining patient confidentiality. Highest-signal resume keywords Pharmacy Technician Certification Board (PTCB) Claim Adjudication Prescription Processing Customer Service Data Entry ATS Optimization Keywords Hard Skills Prescription Information Processing Prior Authorizations Billing and Eligibility Checks Data Entry Accuracy Medication Profile Management Soft Skills Problem Solving Attention to Detail Effective Communication Patient Interaction Team Collaboration Certifications & Qualifications Pharmacy Technician Certification Board (PTCB) National Health Association (NHA) Industry Keywords Pharmacy Setting Patient Care Confidentiality Outbound Calls Patient Records #J-18808-Ljbffr