Valet

The Inn At Little Washington Front Office Position

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious "family" meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

Assist in daily Front Office operations and deliver a Five-star, Five-diamond experience to all guests. Maintain all aspects of the front desk and hotel driveway to ensure a luxury experience. Serve as a support to the Front Office team and deliver an exceptional first impression to all arriving guests.

Essential Functions:

Parking guests' vehicles and assisting with carrying bags to guests' rooms

Assist with opening doors and check coats for guests

Must be a strong ambassador for The Inn in all of their interactions with our guests – those staying overnight in one of our 23 beautiful guest suites, as well as those dining with us in our world-famous dining room

Have the ability to multi-task in a fast-paced environment which includes, but not limited to, greeting guests, parking vehicles, escort guests to rooms, deliver luggage to guestrooms in a timely manner, open doors for guests entering and leaving the property, organize and store luggage and maintain the cleanliness of the front driveway

Must demonstrate excellent communication skills, and have the ability to meet the expectations of a 5 Star/5 Diamond property by providing top-notch guest service skills

Must greet all guests as though you are welcoming them to your own home

An eagerness to learn new information with a positive attitude

Able to take constructive criticism to help improve faults

Must meet Forbes Standards in all daily operations and guest interactions

Be anticipatory of guest needs and respond to guest inquiries in a timely and professional manner

Must maintain professional etiquette with all guests and employees

Constantly monitor the lobby, public areas and front driveway to ensure the areas are clean and free of debris

Assist guests with directions

Communicate parking instructions to guests if self-parking is preferred

Must be able to explain room features if a guest inquires

Must follow all disinfecting and sanitization policies

Qualifications:

Required:

Must have a valid drivers' license and be able to pass a background check and motor vehicle check

Able to drive both a manual and automatic car

Must be at least 16 years of age

Excellent communication skills

Must be willing to comply with the Inn's grooming standards – Any visible tattoos must be covered by the uniform and men should be clean-shaven at all times

Desirable:

6 months to 1 year of customer service experience

Prior experience at a 4 or 5 star luxury property

Ability to communicate in a language other than English, preferably Spanish or French

Certification in CPR

Skills:

Ability to communicate in English both orally and written

Strong interpersonal communication skills both verbal and written

Must always be organized and maintain cleanliness of the front driveway and valet stand

Ability to multi-task in a fast-paced environment

Ability to work under pressure

Ability to cross-train across multiple departments and assist when needed

Physical Demands:

Must be able to lift 30+ lbs

Able to stand, bend and walk for long periods of time

Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**