Director of Loan Operations

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Are you looking for a position with a company where you can make a difference?

At Security National Bank, if there is one belief we hold together as a team, it's that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take - every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life's interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we'd like you to advance your career with us at SNB.

The Director of Loan Operations is responsible for the leadership of our lending operations team as well as maintaining an in depth knowledge of all loan processing functions. This role is critical in the management of all loan processing functions; including proper loan documentation, accrual accounting payment processing and collateral tracking. We stand for excellent service and care about doing what's right, striving to create a world class experience. As the Director Of Loan Operations, you have the opportunity to develop a team that drives this mission forward.

Details Matter. We are seeking a highly motivated individual that is not afraid to provide innovative solutions, encourage collaboration and new ideas as well as effectively managing risk. A leader who can train and coach, has strong values, a great work ethic, attention to detail, and technical ability.

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• Guide, support, and supervise personnel to ensure an effective, proactive, and team-driven environment.
• Provide department leadership recommendations of change, improved process, and enhancements to operational workflow, project management, and software systems through evaluation, research efforts, and analysis.
• Responsible for ensuring compliance with policies and procedures and federal state laws.
• Ensure adequate processes, procedures, and workflows are in place to meet business and regulatory requirements. Identifies, develops, and recommends revision of internal standards and new programs to improve efficiency. Ensures quantifiable measurements are in place to evaluate overall production levels. Provides staff with clear concise written guidelines and minimizes losses through effective internal controls.
• Works with SVP of Operations to prepare financial budgets, and ensure compliance/achievement of financial plan.
• Resolves complex and sensitive loan operations and customer servicing issues. Makes decisions based on what is best for clients, account officers, and the Bank. Assures quality customer service to all loan customers.
• Oversees the credit and collateral file functions of the Bank. This includes assuring all loan files are kept up-to-date, documents are properly prepared and recorded, liens are perfected, and exception reports are accurate. Responsible for the loan scanning operations and loan scanning systems of the Bank.
• Allocates resources to support new departmental projects. Works closely with others to ensure a seamless transition between old and new systems and procedures.
• Keeps abreast of new and changing technologies within the loan services arena. Serves on committees that involve technological and system change and collaborates with other in the Bank to research and review proposals.

Required for this position: Excellent customer service and problem resolution skills. Excellent attention to detail, strong understanding of loan underwriting, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, the ability to visualize cause and affect relationships of data and documents, analytical skills, clear and concise reporting, self-motivation, strong oral and written communication skills, demonstrated teamwork as well as leadership ability.

EDUCATION AND EXPERIENCE:

• 4 year college degree or related work experience
• 4 years project management experience
• Previous supervision experience
• Strong aptitude for technology systems and processes
• System/Program implementation experience
• Accuracy and meticulous attention to detail required
• Excellent oral, written, and interpersonal communication skills
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
• Team-oriented and the ability to work collaboratively across all levels of the organization
• Service-oriented, polite, and respectful
• Advanced problem-solving and analytical skills
• Ability to take direction and instruction and follow through independently until project completion

HOURS:

Regular business hours, Monday through Friday.

BENEFITS:

We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

ABOUT SECURITY NATIONAL BANK:

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region's most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what's right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

LEARN MORE:

LOCATION:

Sioux City, IA

Main Bank

Experience

• System and program implementation experience
• Technology system and process experience
• 4 year(s): Supervision experience
• 4 year(s): Project management experience

Education

• Bachelors or better

Skills

• Teamwork
• Supervisor
• Self-motivated
• Problem Solving
• Operations
• Microsoft Office
• Loan operations
• Lending
• Leadership
• Honesty
• Finance
• Customer Service
• Computer
• Compliance
• Communication
• Banking
• Analytical
• Accuracy

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)