Resident Maintenance Technician

Resident Maintenance Technician

Knapp brings new technology to warehouse automation. The Knapp Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We more than 8,000 employees of the Knapp Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.

One of the Knapp's primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. Knapp Group's unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

What You Get To Do

As a Resident Maintenance Technician, you will be expected to provide first-class maintenance support to Customer on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at the Customer's location. This is accomplished by providing industrial Electrical/Mechanical expertise and being a part of a team that works to maximize equipment utilization and efficiency. You will assist in the development and implementation of processes to maintain proper utilization and functionality. You will have a proven experience of dealing with electro-mechanical faults and preventative maintenance operations as a support technician. Essential functions and responsibilities:

• Rectify electro-mechanical faults and specialist technical assistance as a support technician
• Respond to emergency calls by Customer
• Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
• Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy
• Provide emergency breakdown and specialist maintenance support
• Handle set up and calibration of precision automation equipment
• Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service
• Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
• Train customer's maintenance team as required
• Provide experience and expertise in the installation of conveyor and precision automation equipment
• Maintain quality of service by ensuring effective communication with customers
• Ensure that reports are well written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Participate in regular meetings to discuss activities and progress
• Provide specialist maintenance service support to the Customer's installed system
• Ensure that all spare parts usage issues are logged appropriately and promptly with the Knapp Spare Parts team
• Ensure proper care and maintenance of the tooling and equipment are provided
• Provide flexibility and the best use of skills and capabilities
• Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval
• Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing
• Ability to work against a timeframe to complete reactive repairs
• Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
• Show hands-on ownership of issues to achieve a quick time resolution
• Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
• Mechanical aptitude, including the ability to read assembly drawings
• Ability to operate hand tools and assemble parts onto equipment
• Ability to follow set up instructions, assembly drawings and check lists
• Strong attention to detail and exceptional follow-up skills
• Excellent communication and customer service skills with both internal and external Customers
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Appreciation of cultural diversity
• Perform all other duties as assigned

What You Have

• Associate degree preferably in Electrical Engineering, Mechanical Engineering, Automation or related or equivalent combination of education, training and experience
• 0-3 years direct experience preferred
• 0-3 years demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred)
• 0-3 years experience in equipment maintenance, modifications and design preferred
• Theoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systems
• Talent and commitment to provide a unique interpretation or analysis of our systems to customers
• Strong communication skills both written and verbal
• Excellent customer service skills
• Bilingual (English/Spanish) and or (English/German) preferred but not required
• Strong problem-solving capabilities
• Process-oriented mentality
• Network equipment interfaces, a plus
• Hands-on experience and a team player committed to improve processes
• Experience in reducing costs through processes and efficiencies

Working Conditions and Environment

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional etiquette is required at all times
• Travel required up to 10%
• Weekends and overtime as required by work
• Physical requirements may include: sitting, squatting, walking for long distances, reaching out to arm's length, reaching over-head, climbing ladders, working at heights, lifting up to 100 pounds, and reading

What You Will Get

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized child-care
• Tuition Reimbursement
• Pet Insurance
• Corporate Social Responsibility including recycling, sustainability and volunteering

Knapp is an equal opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to Knapp's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during "off-hours."