Senior Program Manager (Chicago - Hybrid)

Senior Program Manager (Chicago - Hybrid) US - IL - Chicago Professional Staff/Corporate Full-time Yearly US Dollar (USD) pay basis Summary Hyatt Hotels Corporation seeks an enthusiastic Senior Program Manager to join our Commercial Services PMO team. In this role, you will partner closely with leaders and teams across Commercial Services and other key business functions to drive some of Hyatt's most strategic and high‑impact initiatives. As a Senior Program Manager, you will lead large, complex, and highly visible programs from strategy through execution, bringing stakeholders together around a shared vision, navigating critical dependencies, and delivering outcomes that advance Hyatt's business priorities and help create exceptional experiences for customers, members, and guests. You will be part of a team that is passionate about our purpose, committed to continuous learning and innovation, and dedicated to building meaningful connections across the organization. If you thrive on solving complex challenges, influencing across teams, and delivering results at scale, we'd love to hear from you. Responsibilities Own and lead program strategy, execution, and delivery for large‑scale, business‑critical initiatives Develop and maintain integrated program roadmaps across multiple workstreams and stakeholder groups Lead cross‑functional coordination while managing dependencies, risks, issues, and escalations Partner with senior leadership to define program objectives, priorities, and success metrics Deliver executive‑level communications, reporting, and strategic updates to stakeholders Drive accountability, alignment, and decision‑making across business and technology teams Oversee program financials, including budgeting, forecasting, and resource planning Identify opportunities to enhance and standardize program management processes and best practices Mentor and support junior program and project managers to strengthen team capabilities The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Qualifications Experience Required: 10+ years of experience in program/project management Comfortable operating in complex, cross‑functional environments spanning business, operations, loyalty, product and technology teams Experience working with senior leadership stakeholders Hospitality industry experience with the ability to think beyond delivery to operational adoption and end‑user experience, particularly at the property or customer level Familiarity with agile, innovation, or iterative delivery approaches preferred Clear, concise communicator capable of translating complex initiatives into actionable priorities, risks, decisions, and status updates for diverse audiences Experience with Smartsheet or similar tools Proficient in Microsoft Office Suite Experience Preferred: Bachelor’s degree in Marketing, Business, Technology, Product Management, Hospitality Management, Project Management or related field Benefits Annual allotment of free hotel stays at Hyatt hotels globally Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Equal Employment Opportunity Statement The company is an equal opportunity employer and encourages applications from all qualified individuals. All qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected class in accordance with applicable laws. #J-18808-Ljbffr