Boutique Hotel General Manager

About the Role Our client, a charming and exclusive boutique hotel located in the heart of Welkom , is seeking an experienced and passionate General Manager to lead its operations. This role requires a hands-on leader with a flair for personalized guest service and a deep understanding of the luxury hospitality market. You will be responsible for the overall strategic direction, financial performance, and operational excellence of the hotel. The ideal candidate will have a proven ability to enhance guest satisfaction, drive revenue, and manage a diverse team, all while maintaining the unique character and charm of this special establishment in the Free State province. Key Responsibilities Oversee all aspects of hotel operations, including front office, F&B, housekeeping, maintenance, and sales. Develop and implement strategic plans to achieve financial goals and enhance brand reputation. Manage the hotel budget, control expenses, and maximize profitability. Lead, train, and motivate the hotel staff to deliver exceptional guest experiences. Ensure all brand standards and service quality are met consistently. Develop and implement marketing and sales strategies to attract and retain guests. Maintain strong relationships with local businesses, suppliers, and the community. Monitor guest feedback and implement improvements to enhance satisfaction. Requirements Minimum of 5 years of experience in hotel management, with a strong background in operations and F&B. Experience managing boutique or luxury properties is highly desirable. Strong financial acumen, including budgeting, P&L management, and forecasting. Excellent leadership, communication, and interpersonal skills. Proficiency in hotel management software and POS systems. A passion for hospitality and a commitment to delivering outstanding service. Ability to reside in or commute to Welkom , Free State . Must be legally eligible to work in South Africa . Benefits Competitive annual salary of R . Performance-based bonus structure. Accommodation assistance may be provided. Opportunities for professional growth and development. Employee discounts on hotel services and amenities. A unique opportunity to lead a distinctive property in Welkom . #J-18808-Ljbffr Placements24