Courier Route Driver Floater

Courier Route Driver Floater

Santa Clara, California, United States

SPS Global is seeking a dependable and service-oriented Route Driver/Courier Floater to support on-site client operations in Santa Clara, California. This role is responsible for safe, accurate, and timely delivery of mail and parcels across campus locations while maintaining strict chain-of-custody standards and operational excellence.

The ideal candidate is reliable, detail-focused, and capable of working independently while representing SPS with professionalism. In addition to courier responsibilities, this role provides flexible support to front- and back-office functions to ensure seamless service delivery.

Job Overview

The Route Driver/Courier Floater provides exceptional courier services by receiving dispatch instructions, retrieving mail and parcels from designated offices, and delivering items safely and efficiently.

This role also serves as a cross-trained team member who may provide backup coverage for office services operations as needed to maintain continuity of service.

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

What You'll Do

Courier & Route Operations

• Travel a predefined courier route via company vehicle to deliver mail and parcels
• Perform scheduled pick-ups and deliveries by accurately following maps and written instructions
• Maintain detailed logs and time stamps for all items received and delivered
• Support chain-of-custody requirements in accordance with operating procedures
• Respond to client requests accurately and ensure timely order fulfillment
• Complete all required paperwork in a timely, accurate, and legible manner

Safety & Vehicle Responsibility

• Operate company vehicles safely and in compliance with state and company standards
• Follow company protocol in the event of an accident and/or injury
• Maintain vehicle condition through routine servicing (oil changes, tire rotation, fluid checks, refueling)
• Ensure vehicle cleanliness and readiness for daily operation

Operational & Client Service Excellence

• Deliver 5-star customer service in all forms of communication
• Follow Operational Service Excellence performance standards
• Build professional relationships with customers and internal teams
• Maintain professionalism and composure when handling sensitive inquiries
• Determine when additional support is required for complex requests
• Proactively seek additional work during downtime

Cross-Functional Office Support

• Provide front- or back-office coverage as needed
• Assist with shipping and receiving procedures
• Validate packing slips for accuracy of incoming and outgoing materials
• Train backup personnel and provide guidance on policies and procedures

What We're Looking For

Required

• High School Diploma or equivalent
• Current state-issued driver's license with a clean driving record
• Ability to safely operate a company motor vehicle
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to multitask and work independently
• Basic computer proficiency and ability to learn required systems
• Professional appearance and adherence to company policies

Preferred

• 2+ years of related work experience
• Working knowledge of MFD equipment
• Experience with shipping and receiving procedures
• Familiarity with validating packing slips and handling materials accurately

Competencies

• Strong customer service orientation
• Attention to detail and accuracy
• Independent and accountable work style
• Problem-solving and analytical ability
• Dependability and professionalism

Physical Requirements

• Ability to move packages using a wheeled cart (up to 60 lbs. capacity)
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity for operating office machinery
• Physical and mental capability to operate a company vehicle safely

Travel: Local travel required

What We Offer

Career Growth: Opportunities to expand skills across courier and office services operations.

Learning & Development: A culture that supports professional growth and service excellence.

We Recognize Talent: Recognition programs available across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

Disclaimer: This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Pay Range

$24 - $27 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a