Customer Service Representative

Job Position: Customer Service Representative

Location: Chicago, IL 60606

Pay Rate: $20-21/hour (based on experience)


Commission of 0.5%


Interested candidates must reside in the Chicagoland area.


Responsibilities
• Achievement of sales targets by handling inbound and outbound calls in a friendly, efficient and professional manner
• Demonstrate a customer-centric approach to everything you do
• Use a consultative selling technique - identify customer needs and make informed recommendations
• Generating a rapport with customers that is capable of establishing and developing loyalty
• Demonstrate resilience in overcoming initial reluctance and objections
• Achieving monthly team and individual targets regarding sales conversion and the conversion of valuable add-on sales, upgrades and extension packages
• Actively promote opportunities to upsell customers onto our premium products and services, and supporting and promoting marketing initiatives


Qualifications
• Must have a high school diploma or GED equivalent
• Proven experience of working in a sales and/or customer service environment
• Demonstrable experience of meeting and exceeding targets
• Excellent verbal and written communication skills
• Strong attention to detail
• A resilient, positive and personable approach
• Self-starter with hands-on approach and ability to multi-task
• Tech-savvy with proficiency in Microsoft Office and Excel, and able to navigate
• multiple systems at the same time
• Passionate about travel is advantageous but not essential


Required Skills
• Strong analytical skills; detail and solution oriented
• Ability to work independently; excellent written and oral communication and presentation skills; and ability to use spreadsheet or database software
• Proficient computer skills including, but not limited to, the ability to use the following on a daily basis: Web-based applications, Email, Microsoft Word.


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AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.