Collections Representative

We’re not a stiff, corporate collections shop—and we’re not looking for one.At A 2nd Chance Bail Bonds, we do collections differently. We’re fast-paced, people-first, and serious about results andrespect. We believe in second chances, clear expectations, strong systems, and treating people like humans—even when the conversations are tough.If you’re confident on the phone, organized, and experienced in collections, keep reading.The RoleAs a Collections Agent, you’ll own a portfolio of new and aged accounts and be trusted to manage it independently. You’ll analyze risk, prioritize your efforts, and negotiate payment resolutions that protect the company while maintaining professionalism and empathy.This is a hands-on role for someone who already knows collections and doesn’t need scripts or constant supervision.What You’ll DoManage and actively work delinquent accountsMake consistent outbound calls, texts, emails, and follow-upsNegotiate payment plans and resolutionsAnalyze AR data to prioritize recovery effortsDocument all activity clearly and accuratelySkip trace and research accounts as neededMaintain firm, respectful, professional conversationsCollaborate with operations and leadership when escalation is neededMeet or exceed individual and team collection goalsTravel occasionally within Metro AtlantaWhat Success Looks LikeBalances decrease consistentlyYou’re focused on the right accounts at the right timeYou’re proactive, organized, and reliableLeadership trusts your judgment and follow-throughYou adapt easily to different personalities and situationsWhat We’re Looking ForPrior collections / AR / recovery experience (required)Strong negotiation and communication skillsConfident, professional phone presenceHighly organized and self-directedComfortable working from AR reports and spreadsheetsProficient in Excel and standard office softwareWilling to travel locally as neededExperience in bail, legal, or financial services is a plusWhy You’ll Like It HereFun, fast-moving, no-nonsense cultureLeadership that supports smart decisionsClear expectations and real accountabilityRoom to grow as we continue to expandYou’ll see the impact of your work every single weekBottom LineIf you’re experienced in collections, confident on the phone, and take pride in doing hard things well—this role gives you real responsibility and real impact.If you need scripts, constant oversight, or shy away from tough conversations, this probably isn’t the right fit #J-18808-Ljbffr