Collections specialist

We are seeking a reliable, detail-oriented Collections Administrative Specialist to join a medical client of ours in Atlanta. This role primarily supports the billing department by managing follow-ups and data tracking for Personal Injury (PI) cases. Rather than standard medical insurance collections, this role focuses heavily on written and verbal communication with law firms, attorneys, insurance carriers, and patients regarding case statuses, payment updates, and account details. The ideal candidate possesses proficient administrative skills, comfortable multi-tasking abilities, familiarity with legal terms, and proficiency with spreadsheets. You will receive hands-on support and coverage from team leadership while working in a calm, collaborative office environment. This role is 100% onsite and is a contract role for 4 to 6 weeks with high potential of extending longer. APPLY TODAY!!


salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Key Responsibilities

• Case Status Tracking: Maintain and update daily Google Sheets/Excel spreadsheets tracking case progress, dates of service, payment statuses, settlement confirmations, and attorney communications.
• Attorney & Legal Outreach: Contact personal injury law firms, attorneys, case managers, and car insurance carriers via email (primary focus) and phone to confirm case statuses, reductions, and pending check disbursements.
• Patient & Account Follow-Up: Perform outreach to patients and attorneys to verify case information, send balance updates, and maintain accurate records.
• System Data Retrieval: Access electronic medical record (EMR) software to review and pull necessary documents, statements, and patient details to support collections efforts.
• Administrative & Messaging Support: Draft standardized follow-up emails using existing templates, manage intake messages, and route complex inquiries to appropriate team members.
• Team Collaboration: Assist the broader billing and case management team as needed to ensure accounts receivable (AR) remains current.

Skills

• Credit & Collections
• Medical Software
• Excel
• Written Communication
• Accounts Receivable

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.