Collections Specialist

Collections Specialist

Location: 2500 Windy Ridge Parkway, Atlanta, Georgia 30339

Work Shift: 8hr-1st Shift (United States of America)

The Collections Specialist is a metrics-driven position responsible for effectively initiating calls to delinquent customers in our health care business to collect payments and settle accounts, while providing world-class customer service to their internal and external customers. They will provide support to the broader AR team and to our Sales and Customer Service teams and may take on additional accounts receivable responsibilities as needed.

Essential Functions/Roles and Responsibilities:

• Safely completes all job duties in compliance with the company's policies and procedures.
• Notifies customers with delinquent accounts and attempts to secure payment.
• Utilizes the company's business system to record detailed notes on any communication with customers, including expected payment, financial status, collection efforts, etc.
• Arranges payment plans for customers with past due accounts.
• Verifies customer account information.
• Utilizes reports to determine aged receivables and appropriate actions.
• Provides excellent customer service to both internal and external customers, ensuring that issues are resolved in a prompt and professional manner.
• Works closely with plant personnel to troubleshoot and resolve various AR collection issues.
• Reasonable mandatory overtime may be required due to business needs.

Required Education and Experience:

• 2 - 5 years of collections/customer service experience required.
• High School diploma or equivalent required.
• Excellent organizational skills with the ability to prioritize effectively.
• Continuous improvement mindset in pursuit of excellence.
• Good negotiating/problem-solving skills.
• Solid critical thinking skills.
• Effective listening skills.
• Strong initiative with a demonstrated sense of urgency.
• Ability to adapt to a variety of personalities.
• Proactive communicator with excellent oral and written communication skills utilizing the English language.
• Good attention to detail with solid follow-up skills.
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook.
• Ability to work effectively under pressure and manage multiple assignments simultaneously.
• Accurate and results oriented.
• Commitment to providing exceptional customer service.
• Effective time management skills.
• Professional appearance and behavior.

Preferred Qualifications:

• Associates Degree.

Altium Packaging, Our Culture Differentiates Us! We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.

Our Guiding Principles:

• Act with Integrity & in Compliance.
• Drive Value Creation.
• Be Disciplined Entrepreneurs.
• Focus on the Customer.
• Act with Humility.
• Treat others with Dignity and Respect.
• Seeking Fulfillment in your Work.

We Believe in Rewarding our Most Important Resource Our People! We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.

EEO Statement:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Take your career to the next level at Altium Packaging!