Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support contract-based receivables recovery efforts in Atlanta, Georgia. This Contract position will manage a defined customer portfolio and focus on reducing aging balances through consistent follow-up, account review, and effective collection strategies. The ideal candidate brings experience in commercial and consumer collections, strong judgment in prioritizing past-due accounts, and a practical approach to maintaining cash flow.

Responsibilities:
• Manage an assigned portfolio of approximately 100 to 200 customer accounts with a total value of about $25 million, prioritizing collection activity based on aging and risk.
• Review outstanding balances regularly to determine which accounts require immediate outreach and escalate collection efforts when needed.
• Conduct collection calls, send correspondence, and follow up with customers to secure payment commitments and resolve overdue invoices.
• Work across billing and account records to identify discrepancies, research payment delays, and support timely resolution of open items.
• Maintain accurate documentation of account status, customer interactions, promised payments, and collection outcomes.
• Apply both commercial and consumer collection practices as appropriate to the account type while supporting consistent recovery efforts.
• Partner with internal stakeholders in a hybrid work environment to address account issues that may affect collections and cash application.• Experience handling commercial and/or consumer collections in a high-volume environment.
• Strong understanding of credit and collection procedures, including aging analysis and prioritization of delinquent accounts.
• Ability to manage a sizable portfolio independently and drive follow-up across multiple customer accounts.
• Background in billing collection activities, account reconciliation, and resolving payment-related issues.
• Clear and detail-focused communication skills for customer outreach by phone and written correspondence.
• Strong organizational skills with attention to detail and the ability to maintain accurate collection records.