Collections Specialist
$100kSports & Imports Autos of Gwinnett
Benefits:
Bonus based on performance
Health insurance
TOP PERFORMERS CAN EARN $100K PER YEAR!!!
Sports & Imports Autos is seeking a motivated, professional, and results-driven Collections Specialist to join our growing team. If you enjoy helping customers, solving problems, negotiating payment solutions, and working in a fast-paced environment where your performance is rewarded, we'd love to hear from you.
Responsibilities
Contact customers regarding past due vehicle payments by phone, text, email, and other approved methods.
Negotiate payment arrangements while maintaining professionalism and empathy.
Document every customer interaction thoroughly in our dealership management system.
Follow established collection policies and procedures while complying with all applicable state and federal regulations.
Monitor payment promises and follow up to ensure commitments are met.
Work with customers experiencing financial hardship to identify appropriate solutions.
Coordinate with repossession vendors when necessary.
Skip trace customers using available resources when contact information changes.
Meet daily, weekly, and monthly collection performance goals.
Provide exceptional customer service while protecting company assets.
Qualifications
Minimum of 2 years of first-party collections experience is required. (Automotive finance, Buy Here Pay Here, credit union, bank, or consumer lending experience strongly preferred.) Buy Here Pay Here (BHPH) collections experience is highly preferred.
Excellent communication, negotiation, and conflict-resolution skills.
Strong computer skills and ability to learn dealership software quickly.
Highly organized with excellent attention to detail.
Ability to multitask in a fast-paced environment.
Self-motivated, dependable, and goal-oriented.
Professional phone etiquette.
What We Offer
Competitive hourly pay based on experience
Performance-based bonuses with significant earning potential.
Paid training.
Opportunities for advancement within a rapidly growing company.
Paid time off.
Health insurance benefits.
Stable, full-time employment with an established dealership group
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