Customer Service Representative (CSR) - Shawnee
Full-time
Oklahoma Farm Bureau Insurance Company
Job Title: Customer Service Representative (CSR)
Reports To: County Board of Directors and Supervising Agent
FLSA Status: Non-Exempt; Full-Time 35 Hours
Location: Shawnee, OK Summary / Purpose: Provide clerical work and minor administrative and business detail. Essential Duties and Responsibilities include, but not limited to:
• Greets visitors and conducts to appropriate area or person.
• Assist with answering phones and forwarding calls as necessary.
• Organizes and maintains file system and files correspondence and other records.
• Makes copies of correspondence or other printed materials.
• Receive and receipt payments for membership
• Print new member cards and mail
• Produce and forward insurance verifications for vehicles and certificates of insurance for Agent.
• Reads and routes incoming correspondence such as mail, fax, etc.
• Act as liaison & point person for Pontotoc County and in all outside relations with various entities such as insureds, and the general public.
• Prepares outgoing mail and correspondence, including e-mail and faxes.
• Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings.
• Additional duties, as assigned by County. Competencies To perform the job successfully, an individual should demonstrate the following competencies:
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Business Acumen - Understands business implications of decisions.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Ethics - Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Insurance Producer License Preferred.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills To perform this job successfully, an individual should have general knowledge of computers and computer systems including hardware and software.
Other Skills and Abilities Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experience.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
EOE:
Oklahoma Farm Bureau & Affiliated Companies does not discriminate on the basis of race, color, religion, national origin, sex, age or disability. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Reports To: County Board of Directors and Supervising Agent
FLSA Status: Non-Exempt; Full-Time 35 Hours
Location: Shawnee, OK Summary / Purpose: Provide clerical work and minor administrative and business detail. Essential Duties and Responsibilities include, but not limited to:
• Greets visitors and conducts to appropriate area or person.
• Assist with answering phones and forwarding calls as necessary.
• Organizes and maintains file system and files correspondence and other records.
• Makes copies of correspondence or other printed materials.
• Receive and receipt payments for membership
• Print new member cards and mail
• Produce and forward insurance verifications for vehicles and certificates of insurance for Agent.
• Reads and routes incoming correspondence such as mail, fax, etc.
• Act as liaison & point person for Pontotoc County and in all outside relations with various entities such as insureds, and the general public.
• Prepares outgoing mail and correspondence, including e-mail and faxes.
• Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings.
• Additional duties, as assigned by County. Competencies To perform the job successfully, an individual should demonstrate the following competencies:
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Business Acumen - Understands business implications of decisions.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Ethics - Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Insurance Producer License Preferred.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills To perform this job successfully, an individual should have general knowledge of computers and computer systems including hardware and software.
Other Skills and Abilities Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experience.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
EOE:
Oklahoma Farm Bureau & Affiliated Companies does not discriminate on the basis of race, color, religion, national origin, sex, age or disability. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative (CSR) - Shawnee in Shawnee, OK vacancy
- ...Job Description Job Description Job Title: Customer Service Representative (CSR) Reports To: County Board of Directors and Supervising Agent... ...Status: Non-Exempt; Full-Time 35 Hours Location: Shawnee, OK Summary / Purpose: Provide clerical work and minor...SuggestedFull timeWork at office
Oklahoma Farm Bureau Insurance Company
Shawnee, OK2 days ago $9 per hour
...HB: 00415 Shawnee, Oklahoma (Shawnee Mall) Part time JR123488 HB: 00415 Shawnee, Oklahoma (Shawnee Mall) Hourly: $9.00... ...The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable...SuggestedHourly payPart timeHibbett
Shawnee, OK14 hours ago- ...committed to caring for each other. We’re a customer and employee focused company that... ...Today Top Workplace! Joe Cooper Ford of Shawnee is currently looking for sales-focused applicants... ...outstanding communication and customer service skills with a strong work ethic. This is...Suggested
Joe Cooper Ford of Shawnee
Shawnee, OK23 days ago $9 per hour
HB: 00415 Shawnee, Oklahoma (Shawnee Mall) Hourly: $9.00 - $9.00 Job Title: Sales Associate Department: Operations FLSA Status: Non... ...The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable...SuggestedHourly payPart time- ...Sales AssociateThe Sales Associate is responsible for providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual...SuggestedPart time
Hibbet Sports
Shawnee, OK4 days ago - ...require employer sponsorship. Location: 2323 N Harrison St, Shawnee, Oklahoma 74804 United States of America Are you a... ...search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part...Start working todayLocal area
- ...It's more than a career, it's a calling. OK-SSM Health Medical Group Shawnee Medical Park 3204 Worker Type: Regular Job Highlights: · Department: Family Medicine · Schedule: Full Time, Days · Location: Shawnee Our mission and values put the patient...Daily paidFull timeWork experience placementWork at officeLocal areaShift workDay shift
SSM Health
Shawnee, OK4 days ago $24k - $35k
...team for the role of Account Representative - State Farm Agent Team... ...conversations and remarkable customer experience. If you are a motivated... ..., and friendly customer service. Service can include responding... ...dreams. We are located in Shawnee, OK and help customers with...For contractorsState Farm
Shawnee, OK2 days ago- ...Job OpportunityIt's more than a career, it's a calling.OK-SSM Health Medical Group Shawnee Medical Park 3208Worker Type: RegularJob Summary: Responsible for processing patient accounts. Duties may include one or more of the following: processing insurance payments, following...Local areaShift workDay shift
SSM Health
Shawnee, OK4 days ago $20 per hour
...displayed on showroom floor. Work directly with internal and external customers. Follow up with customer orders and inquiries. Assist with any... ...associated with merchandise in conjunction with customer service and warehouse operations. Work on an organizational level with...Temporary work$24k - $35k
...Future Opening: Account Representative - State Farm Agent Team Member... ...conversations and remarkable customer experience. If you are a motivated... ..., and friendly customer service. Service can include... ...their dreams.We are located in Shawnee, OK and help customers with...For contractorsAfternoon shiftDennis Morris
Shawnee, OK2 days ago- ...Job Title Act as the point of contact for customers. Assist in setting and maintaining plan-o-grams and programs. Stock merchandise adequately. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company...Work experience placement
$13 - $14 per hour
...Veterinary Receptionist Shawnee Animal Hopsital is seeking a dedicated... ...offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. We... ...both our community's animal companions in addition to livestock. #CSRHourly payPart timeWork at officeWork from home2 days per week3 days per weekVeterinary Practice Partners
Shawnee, OK2 days ago- ...Description Job Description Triad Complete Healthcare in Shawnee is seeking a courteous, professional, and detail-oriented Medical... ...to be part of the Triad family. Patient Reception & Customer Service Greet and check in patients and visitors in a courteous,...Daily paidWork at office
TRIAD MSO
Shawnee, OK20 days ago - ...the store manager or assistant store manager. Assist in setting and maintaining plan-o-grams and programs. Provide exemplary customer service. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets...Work experience placementRelocation package
$40k - $60k
...Contractor Agent Are you outgoing and customer-focused? Do you enjoy working with the... ...only State Farm insurance and financial service products. Responsibilities Establish... ...realize their dreams. We are located in Shawnee, OK and help customers with their...For contractorsFlexible hoursNatalie Arnett - State Farm Agent
Shawnee, OK1 day ago$35k - $60k
...turn leads into long-lasting customer relationships. As our... ...needs, and market products or services that maximize value. You may... ...outside sales or inside sales representative, retail sales associate, or... ...their dreams. We are located in Shawnee, OK and help customers with...For contractorsWork at officeRelocation packageNatalie Arnett - State Farm Agent
Shawnee, OK3 days ago$13 - $14 per hour
Shawnee Animal Hopsital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position... ...or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. We are looking for a...Hourly payPart timeWork at officeWork from home2 days per week3 days per week- ...Part-Time Sales AssociateLocation: Shawnee, OK (Shawnee Mall #1118)Journeys is a teen retail... ...promptlyProvide a fun, full service experience to all customersComplete all... ...environmentExcellent interpersonal and customer service skillsDesire to succeed in fast-...Part timeNight shiftWeekend work
Journeys
Shawnee, OK3 days ago - ...OperationsThis is a new store coming soon to Shawnee, Oklahoma! Join our team and live the... ...Retail Sales Associate assists Ollie's customers and helps to maintain the store... ...responsible for all aspects of customer service, merchandising, and store maintenance.Primary...Weekend workAfternoon shift
Ollie's Bargain Outlet, Inc.
Shawnee, OK2 days ago $15 - $20 per hour
...Customer Experience Director (Receptionist) We are seeking a Customer Experience Director... ...Participate in ongoing customer service and compliance training Paid study time... ...realize their dreams. We are located in Shawnee, OK and help customers with their insurance...Hourly pay$10 - $15 per hour
...Full or part time $10–$15 per hour Shawnee, Oklahoma About the role Help every customer feel welcome, confident, and excited about their Lecce purchase. Sales Associates combine friendly service, fashion knowledge, and dependable store support. What you’ll do Greet customers...Hourly payFull timePart timeWeekend workAfternoon shiftShoplecce
Shawnee, OK2 days ago- ...fashion for real life. We're committed to our service with style promise and to offering... ...give the kind of exceptional service our customers know, love and deserve from us. Since 19... ...Associate – Part-Time at our Store 1060-Shawnee Mall-maurices-Shawnee, OK 74804 remains...Part timeFlexible hoursWeekend work
Maurices
Shawnee, OK3 hours ago - ...Customer Service Rep SHAWNEE, Oklahoma, RVJ Pizza, Inc. Job Description General job duties involve operation of all equipment; stock and rotate ingredients from delivery to storage/work area/walk-in cooler; prepare products; receive and process telephone and internet...
$400k
...love provide incredible hospitality to our customers and change the world by getting more... ...join us! Job Location Trek Store Shawnee Summary Job Description Our... ...further your knowledge of our products services and procedures. When not actively taking...Full timePart timeLocal areaFlexible hoursTrek
Shawnee, OK13 days ago- ...Job Opportunity Do you thrive on making a positive, lasting impact on people? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you want multiple opportunities to advance your career...Temporary workWork at officeLocal area
$35k - $60k
...turn leads into long-lasting customer relationships. As our... ...needs, and market products or services that maximize value. You may... ...outside sales or inside sales representative, retail sales associate, or... ...their dreams. We are located in Shawnee, OK and help customers with...For contractorsWork at officeRelocation packageNatalie Arnett - State Farm Agent
Mcloud, OK3 days ago$33.56k
...Customer Service Representative II The Office of Juvenile Affairs (OJA) is searching for a Customer Service Representative to join our team at Central Oklahoma Juvenile Center in Tecumseh, Oklahoma. This position requires knowledge of telephone or communications equipment...Full timeWork at officeTrial periodFlexible hours$70k - $85k
...business solutions. This role involves servicing an existing portfolio of 2,000... ...leadership and supervisory abilities. Customer service or sales experience is... ...opportunities. PandoLogic. Keywords: Sales Representative, Location: Shawnee, OK - 74802 , PL: 604464847Weekly payPETERSON
Shawnee, OK4 days ago- ...fashion for real life. We're committed to our service with style promise and to offering... ...give the kind of exceptional service our customers know, love and deserve from us. Since 19... ...Associate Part-Time at our Store 1060-Shawnee Mall-maurices-Shawnee, OK 74804 remains...Part timeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative (CSR) - Shawnee. Be the first to apply!
Related searches
- customer service administrator Shawnee, OK
- logistics customer service representative Shawnee, OK
- client experience specialist Shawnee, OK
- client service officer Shawnee, OK
- licensed insurance customer service representative Shawnee, OK
- customer service officer Shawnee, OK
- member service representative Shawnee, OK
- customer service expert Shawnee, OK
- customer support agent Shawnee, OK
- airline customer service agent Shawnee, OK