WAREHOUSE LEAD I - 2ND SHIFT (391)

Job Description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Performs all areas in the Warehouse including: unloads and receives shipments; transports product to manufacturing; prepares outbound freight shipments; monitors receiving and shipping traffic for Bloomingdale location to ensure efficient utilization of receiving docks and efficient supply of materials to and from contract manufacturers.
• Works with supervisor to monitor shift’s performance and efficiency throughout the day and corrects or escalates issues to meet daily department goals. Recommends changes related to equipment use and staff to increase efficiency. Keeps supervisor informed of problem areas.
• Works with other leads, supervisors and support teams to solve issues. Recommends and implements measures to improve safety, product quality, warehouse methods, and equipment performance. Makes employee work duty adjustments and warehouse related decisions.

• Engages in training and development of employees by mentoring and following up with team members on a regular basis (including new employees), reinforcing company policies, culture, and expectations, ensuring they feel supported, are receiving proper guidance, training, resources and are adapting to the company’s culture and team. Works with supervisor to include any gaps into their training plan and ensures all employees are current on required training. Engages in the training and development of employees by mentoring with a hands-on approach on a regular basis for both new and tenured employees. Works with supervisor to include potential gaps into their training plan and ensures all employees are current on required training. Reinforces company policies, culture, expectations and provided support and guidance specific, but not limited to: training, resources, adapting to NOW culture and team.

• Develops and/or assists in writing Standard Operating Procedures, Work Instructions, and One Point Lessons for all tasks within department, based on direction and review of supervisor or manager.
• Operates all warehouse machinery (i.e. PIT) in a proficient and safe manner.
• Through collaboration with the supervisor or manager, assigns jobs and tasks and monitors the warehouse processes.
• Reviews and verifies employees' paperwork after turning into the Quality Control department for approval. Closes warehouse record reports and informs inventory control personnel of any raw material discrepancies.
• Interprets and explains company policies, specifications and job orders to employees. Responds to and answers questions from employees.
• Communicates with other departments to provide supplies, products and equipment necessary to meet Production schedules.
• Actively participates in root cause analysis and other plant continuous improvement initiatives. Works closely with supervisors and cross-functional teams to identify trends and areas of improvement and implement and sustain continuous improvement initiatives that enhance safety, quality, production methods, equipment performance, and efficiency.
• Complies with OSHA guidelines, safety policies, food safety and cGMP guidelines. Ensures through monitoring and coaching that the Warehouse team is following all guidelines and policies.

SAFETY RESPONSIBILITY STATEMENT

Supports a culture of safe warehouse and exhibits safe work practices. Actively participates in the safety program by engaging in safety activities. Effectively provides and accepts constructive peer-to-peer feedback on safety performance. Adheres to policies, procedures, SOP’s, safe work practices, and safety policies and procedures. Reports ALL workplace incidents to supervisor immediately. Communicates concerns to supervisor, reports hazards, and provides input on prevention. Properly uses, wears, and stores Personal Protective Equipment when required. Participates on safety teams and/or completes safety-related activities as part of regular job responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED) and one year related experience and/or training or equivalent combination of education and experience.
• Additional post-secondary education and prior team leadership experience strongly preferred.
• Prior experience operating Turret trucks, Dock Stockers, Powered Pallet Jacks, Dock Plates and other raised platform vehicles required.
• Experience in a warehousing, manufacturing environment, preferably food or pharmaceuticals, required.
• Knowledge of Lean principles and continuous improvement preferred.

PERFORMANCE ABILITY

Knowledge and ability to work in all work centers in the Warehouse to make decisions on resource allocation and scheduling on a daily basis. Help monitor shift’s performance and efficiency throughout the day and corrects or escalates issues. Coaches and leads team members on correct processes and procedures through daily touch points and paperwork review. Demonstrated ability to consistently meet quality, safety and efficiency goals. Excellent problem-solving skills. Strong interpersonal, verbal and written communication skills to effectively relate to team members from various backgrounds and ability to effectively coach, mentor and train staff. Strong teambuilding skills; ability to motivate, lead, and give clear and concise directions to team members; ability to communicate effectively with others; excellent attention to detail skills; and demonstrated high quality of work. Strong time management skills; ability to prioritize and calmly handle multiple tasks simultaneously in a fast-paced environment; demonstrate a strong sense of urgency; and flexibility to change tasks frequently and work in different work centers and locations as business needs require. Leads by example and acts as a role model on the floor; models NOW’s core values, tenets and servant leadership; and assumes accountability for actions. Demonstrates responsible, ethical, and honest conduct. Maintains strict confidentiality of information. Consistently follows all company policies and procedures, including all safety policies and procedures. Ability to work in all areas of the Receiving warehouse to support the team, including ability to work in Receiving at both the 391 AND 395 Bloomingdale facilities.

LANGUAGE SKILLS

Ability to communicate professionally and effectively both verbally and in writing. Ability to read and comprehend instructions, correspondence, and memos such as safety rules, operating and maintenance instructions, and procedure manuals (S.O.P.). Ability to accurately complete sanitation/Warehouse paperwork. Truthfully and legibly completes required paperwork, written and electronic reports (i.e. Excel, Word, Oracle, etc.). Ability to effectively present information in one-on-one and small group situations to other employees of the organization. Bi-lingual verbal and written skills in Spanish preferred.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals to understand weights and measures and to use scales. Ability to compute rate, ratio, and percent.

REASONING ABILITY

Excellent problem solving and decision-making ability.

OTHER SKILLS AND ABILITIES

• Solid knowledge of inventory control, warehousing process, and ability to troubleshoot inventory discrepancies.
• PIT license and PIT trainer certification required.
• Proficiency in Microsoft Word, Excel and Oracle required.

• Ability to work a flexible schedule, including off shifts and weekends as needed to support the business.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear; stand, walk (prolonged), and sit; squat and kneel; ascend and descend stairs; reach with hands and arms; use hands to handle or grasp controls of lift trucks; use feet to depress foot controls of lift trucks; and use a computer. The employee is required to access product on floor or low shelves; and to operate a hand truck or forklift with a 24-inch step. Specific vision abilities required by this job include close vision, distance vision, and depth perception. Ability to go to heights of up to 26 feet when operating PIT. The employee is regularly required to use a computer.

The employee must regularly lift, move (in some cases drag items), raise and/or place:

• Palletize boxes and unload conveyor onto trailer - Lift up to 50 lb. boxes from floor to 36 inches. Lift up to 25 lbs. from waist to overhead.
• Move pallets - Raise up to 55 lb. box from floor to one side, carry up to 10 feet and return to original position.
• Load pallet - Lift up to 38 lbs. from 5 inches to 36 inches and return to 5 inches.
• Load pallet onto order picker - Lift up to 15 lbs. from waist to waist height with 90 degree turn.
• Move pallet jacks - Push and pull with force of up to 42 lbs. at 36 inch height.
• Open and close overhead dock doors and trailer doors - Pull down with 70 lbs. of force from 75 inches and pull up with 70 lbs. of force from 9 inches.
• Grasp up to 80 lbs. of force.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts.

When working at either Bloomingdale manufacturing facility, the employee is regularly exposed to herbal aromas, dust, and/or airborne particles, some classified as allergens or irritants. This position works in all areas of NOW’s manufacturing facilities with direct exposure to ingredients (powders and liquids), mixes (powders and liquids), equipment, and packaging. Frequently exposed to all of the FDA designated major food allergens (Milk, Eggs, Fish, Crustacean shellfish (e.g. crab, lobster, shrimp), Tree nuts (e.g., almonds, walnuts, pecans), Wheat and Soybeans, except for peanuts.

The noise level in the work environment is usually moderately loud, and in some areas where louder hearing protection is required.

2025 BENEFITS AT A GLANCE