Principal Product Manager, Agentic Systems

About the RoleCloudZero is growing fast. Our customer base is expanding, the data challenges we're solving are getting more complex, and the platform is scaling to match. As a Principal Product Manager for Agentic Systems, you'll own some of the hardest product problems at CloudZero: translating noisy financial and operational signals into trusted, explainable, and safe recommendations or actions that engineers and finance teams can act on with confidence.This is real systems product work at scale, not a stakeholder management role or a roadmap shuffling job. You'll work at the intersection of cloud infrastructure, data orchestration, automation, and human-in-the-loop decision-making, shaping how CloudZero evolves from insight delivery toward intelligent action. You'll define when a system should observe, recommend, require approval, or act autonomously, and you'll build the trust frameworks that make that spectrum safe and usable.This role is ideal for a PM who thrives on deep systems thinking, prefers owning one complex problem end-to-end over managing teams, and measures career growth by problem difficulty and impact, not org size.What You'll DoAgentic Product Strategy & Problem DefinitionOwn the vision, strategy, and multi-quarter roadmap for CloudZero's agentic and automated decision systemsIdentify high-impact opportunities to translate financial signals (spend anomalies, budgets, forecasts, unit economics) and operational signals (usage, performance, configuration) into clear recommendations or automated actionsDefine when systems should observe, recommend, require human approval, or act autonomouslyExplicitly model trust, safety, blast radius, rollback, and auditability in all designsPartner with customers, prospects, and internal experts (FinOps, Engineering, Finance) to validate where automation creates value and where it creates riskSystems Design & ExecutionLead end-to-end product development for complex, system-level workflowsWrite clear, precise product requirements and specifications for signal ingestion and normalization, prioritization and decision logic, human-in-the-loop controls, and explanations, confidence signals, and guardrailsPartner deeply with engineering on architectural and technical tradeoffs, balancing correctness, latency, scalability, and user trustCollaborate with experience design to ensure agentic behavior is understandable, predictable, and usable, not opaque or magicalDrive iterative delivery with explicit success criteria, learning plans, and rollback strategiesCustomer Trust, Validation & EnablementEngage directly with enterprise customers to validate where automation is welcomed, where explainability is required, and where human approval is non-negotiableSupport pre-sales and post-sales conversations around intelligent automation, including demos, roadmap discussions, and risk assessmentsPartner with product marketing and sales engineering to clearly articulate what the system does, what it does not do, and why users should trust itAct as the internal subject-matter expert on CloudZero's automation and agentic capabilities for both internal teams and strategic customersCross-Functional LeadershipServe as the connective tissue between platform engineering, data engineering, design, security, and customer-facing teamsCommunicate complex system behavior and tradeoffs clearly to both technical and non-technical audiencesInfluence without authority; align teams around shared outcomes, not just shipped featuresMentor peers and cross-functional partners through technical product decision-makingWhat You Bring5–8+ years of experience as a Product Manager building B2B SaaS products in technically complex domainsStrong product craft, including writing detailed PRDs, specs, and decision documents, and translating ambiguous problems into well-scoped, testable solutionsExperience owning products involving automation, orchestration, or decision systems, such as infrastructure or DevOps tooling, data orchestration or pipeline management, observability and operational analytics, or security and remediation workflowsComfort working closely with engineers on system behavior, edge cases, and failure modesExperience designing workflows where trust, correctness, and false positives matterDemonstrated ability to own a complex product area end-to-end and ship outcomes, not just capabilitiesBonus If You Have...Experience with FinOps, cloud cost management, or cloud infrastructure platformsFamiliarity with AWS/GCP/Azure billing and usage data, data pipelines and orchestration frameworks, or IaC and CI/CD conceptsBackground in data engineering, DevOps, SRE, or systems engineering prior to PMComfort analyzing telemetry, logs, or metrics and reasoning about system performance and tradeoffsExperience working with enterprise customers in high-stakes or regulated environmentsExposure to AI/ML-enabled products, especially where explainability and control are requiredAbout CloudZeroCloudZero is the AI ROI Company. We built the financial control plane for AI: the system finance, IT, and engineering use to connect every AI dollar to the outcome it produced. Across every provider. In real time.AI spend is the fastest-growing line on enterprise P&Ls and the least understood. Only 14% of CFOs can prove AI ROI today. CloudZero answers the question no one else can: what did it cost to produce this outcome, for this customer, on this model.The largest cloud spenders on the planet already run on CloudZero, including Coinbase, Duolingo, DoorDash, and Shutterstock. We processed 14 trillion billing events in the last twelve months. We're the first listed partner on Anthropic's cost and usage API. We've raised over $119 million, including a$56 million Series C backed by leading venture capital firms.Why Join Our Team? At CloudZero, you’ll find a collaborative, fast-moving environment where your work makes a direct impact. We’re a team that values ownership, creativity, and curiosity — and we’re tackling some of the most complex challenges in the cloud space. If you’re excited by working with cutting-edge technology, driving meaningful outcomes, and growing with a company that’s scaling fast, we’d love to hear from you!Compensation Range: $220K - $240KLocationBoston; San FranciscoAddressBoston, MassachusettsEmployment TypeFull timeLocation TypeHybridDepartmentProductProduct ManagementCompensation$220K – $240K • Offers Equity • Offers Bonus