Referral Coordinator

Job Description

Job Description

Position Overview

We are seeking a detail-oriented Home Health Referral Intake Coordinator to support the intake team by reviewing and processing referrals for home health admissions. This role coordinates with referral sources, internal teams, and patients and families to ensure all required documentation is complete and the admission process runs smoothly.

The ideal candidate has prior home health referral or intake experience, strong organizational skills, and the ability to manage a high volume of referrals while providing excellent customer service.

• Review, process, and verify referrals to ensure all required documentation is complete for admission.

• Coordinate with referral sources and internal teams to obtain missing information and documentation.

• Manage referrals throughout the intake and admission process, including resumption of care.

• Monitor referral capacity and collaborate with program teams to support daily, weekly, and monthly admission goals.

• Utilize referral portals and internal systems to track referrals and maintain accurate patient records.

• Communicate with patients, families, referral sources, and internal teammates regarding referral status and admission requirements.

• Capture required information during the referral and intake process.

• Triage incoming calls and inquiries to the appropriate team members.

• Provide home health program information to patients and families as needed.

• Organize and prioritize a high volume of information while maintaining accuracy and efficiency.

• Prepare reports and participate in team meetings, training sessions, and quality improvement initiatives as needed.

• Follow applicable home health policies, HIPAA requirements, and federal and state regulations.

• Maintain patient confidentiality and handle sensitive information appropriately.

• Perform other duties as assigned.

• High school diploma or GED.

• 2-3 years of related home health referral or intake experience.

• Strong organizational, communication, and customer service skills.

• Ability to manage multiple priorities and high volumes of information.

• Attention to detail and ability to maintain accurate documentation.

• Monday-Friday, 8:30 AM-5:30 PM.

• Rotating weekend coverage approximately 1-2 times per month.

• A flex weekday off will be provided during the same pay period when weekend coverage is worked.

• Training will initially take place at the Anaheim office for approximately 2-3 days, with additional in-person training as needed.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?