Director, Patient Support Services Strategy and Operations

Director, Treatment Experience Strategy & Operations

Cytokinetics is a specialty cardiovascular biopharmaceutical company, building on its over 25 years of pioneering scientific innovations in muscle biology, and advancing a pipeline of potential new medicines for patients suffering from diseases of cardiac muscle dysfunction.

At Cytokinetics, each team member plays an integral part in advancing our mission to improve the lives of patients. We are seeking tenacious, compassionate, and collaborative individuals who are driven to make a positive impact.

The Director, Treatment Experience Strategy & Operations is responsible for the development and execution of strategic initiatives that enhance patient access and regulatory requirements with Risk Evaluation and Mitigation Strategies (REMS). This is a great opportunity to grow and develop in a fast, entrepreneurial collaborative environment, and help move the needle with a rapidly growing company. This position will report to the Head of Treatment Experience.

Responsibilities:

• Align patient services initiatives with organizational goals, compliance standards, and market access strategies.
• Manage REMS compliance and audit reporting.
• Manage vendor relationships to deliver high quality services and operational excellence for both providers and patients.
• Drive digital-first strategies for patient engagement and identify and implement technology solutions to streamline processes and enhance patient experience.
• Define and refine key performance metrics by leveraging patient analytics, customer feedback, benchmarking, and compliance monitoring to drive continuous improvement in program outcomes, including KPI achievement, operational efficiency, and cycle time reduction.
• Demonstrates a comprehensive understanding of the patient and provider journey, and identifies potential barriers to their onboarding experience.
• Provide oversight of the Treatment Experience budget and forecast.
• Collaborate and work cross-functionally with all external vendors and internal stakeholders (i.e. Sales, Marketing, Market Access, Trade, Compliance, Commercial Operations, and Legal) to support impactful strategies.

Qualifications:

• Bachelor's Degree required. Advanced Degree Preferred (Pharm-D or Master's Degree).
• 6+ years of relevant working experience in Patient Services function. Previous work history in pharmaceutical, biotechnology industry preferred.
• Proven experience in strategic planning and optimizing organizational effectiveness. Strategic thinker and skilled at connecting dots, prioritization and influence through story telling.
• Track record of successfully managing and leading vendor relationships from both a strategic and operational perspective and achieving results.
• Exceptional interpersonal skills including the ability to communicate effectively with people individually and groups; ability to communicate with technical and non-technical colleagues; experience establishing and maintaining effective relationships across stakeholders.
• Proven depth with analytical (qualitative and quantitative), creativity, and problem-solving skills.
• Strong functional knowledge of health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a solid understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and bridge programs.
• In depth familiarity of pharmaceutical manufacturer compliance requirements, (HIPAA regulations) and federal regulations.

This position requires up to 30% travel, primarily to vendor locations and between corporate offices in Radnor, PA and South San Francisco, CA.

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Pay Range:

In the U.S., the hiring pay range for fully qualified candidates is $232,800-$271,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at Cytokinetics and believe you can add value to our team, we would love to hear from you.

Please review our General Data Protection Regulation (GDPR) policy PRIOR to applying.

Our passion is anchored in robust scientific thinking, grounded in integrity and critical thinking. We keep the patient front and center in all we do – all actions and decisions are in service of the patient and their caregivers. We champion integrity, ethics, doing the right thing, and being our best selves.

Fraud Warning: How to Identify Impersonated Cytokinetics Job Postings and Offers

Recently, there have been fraudulent employment offers being sent to candidates on behalf of Cytokinetics. Please be advised that all legitimate offers from Cytokinetics will come directly from our official email domain (Cytokinetics.com) and will only be made after completing a formal interview process.

Here are some ways to check for authenticity:

• We do not conduct job interviews through non-standard text messaging applications
• We will never request personal information such as banking details until after an official offer has been accepted and verified
• We will never request that you purchase equipment or other items when interviewing or hiring
• If you are unsure about the authenticity of an offer, or if you receive any suspicious communication, please contact us directly at View email address on click.appcast.io

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Cytokinetics is an Equal Opportunity Employer