Customer Service Representative- November 2026 (Scottsdale, AZ)

Member Services Associate

Location: Scottsdale

Start Date: 11/30/2026

Time Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days

What You'll Do

• Quickly respond to member inquiries via phone, email, text, and live chat, making it easy for them to work with us
• Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy

What You'll Need

You know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks, and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school, or retail store). You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.

Shift Days Monday-Saturday for a total of 5 days per week; Specific days to be agreed based on needs throughout the year.

Shift Times Charleston (EST) & Scottsdale (MST): 8am-5pm, 8:30am-5:30pm, 9am-6pm, 9:30am-6:30pm, 10am-7pm, 10:30am-7:30pm; Specific shifts to be assigned based on business need.

Shift Expectations Your standard schedule will be Monday-Friday and will include up to 8 Saturdays per year. This will also include up to 3 company holidays per year, with the exception of Thanksgiving and Christmas (which we do not staff).

Hear From Our Team

"As a Member Services Associate at PURE, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at PURE is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time." Sarah Breslauer, Team Lead, Member Services

An Average Day

You'll start and end your day at the same time every day during training, and post-training you'll have an assigned shift for your 40-hour work week. During busier seasons, you'll have the opportunity to contribute more and be rewarded with overtime pay. You'll have different daily assignments, so you don't get bored. And there will always be time for personal and professional development.

Our Commitment to You:

First and foremost, PURE starts by setting you up for success! Member Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members. You'll also receive a complete set of home office equipment to make you comfortable when you work remotely.

What We Do

We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality, and care, we partner with our members to help prevent losses, and we create smart insurance solutions at fair prices.

We aim for our members to love their insurance. It is our mission to create a membership experience so compelling that our members never want to leave.

Who We Are

We want to be transparent about what we expect from each other. From PURE, you can expect:

• Opportunities to stretch and grow: your professional and personal development matters to us. We're committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
• Clarity and kindness: you can rely on us to be open, honest, and supportive, offering clarity on what success looks like.
• Support in good times and bad: we believe in showing up for each other consistently, not only when it's easy. You can expect a thoughtful partner, even when we disagree.
• A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together, and support one another through challenges in work and life.

Who You Are

All of the strongest relationships are a partnership- a two-way street. So here's what we ask of you:

• Aim to bring your best every day: you're here because you want to be part of a team that makes a real impact and aims high.
• Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
• Get comfortable being uncomfortable: we face tough moments and obstacles with a "courage over comfort" approach and a positive, solutions-oriented mindset.
• Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect, and openness to diverse perspectives.

A Culture of Development

Company culture is more than free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1's with their manager. That's because feedback is a gift, and everyone at PURE strives to be better than the day before. We also invest in our employees' professional and personal development, so when new career opportunities become available, we look internally first.

Commuter Support

Commuting can be expensive. That's why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.

This role begins with a $53,000 starting salary. After onboarding, you are immediately eligible for overtime and the monthly $500 Exceptional Performance bonus that has no cap on the number of winners! You will also be regularly considered for salary increases every six months with continued overtime opportunities.

Want to Learn More?

• Our Values
• Our Benefits
• Our Community Impact
• Our Leadership