Customer Service Agent - Shop

DrivewayDriveway.comDriveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!Customer Service Agent I - ShopThe Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.Location: Onsite, Dallas, TXPay Range: $40,000-$60,000 plus incentiveResponsibilitiesCustomer Concierge:Answers questions and helps move the digital transaction process forwardCommunicate effectively with customers through chat, phone, and emailSingle point of contact for the customer throughout the transactionPresents financing termsPresents protection products (ex: Extended warranties)Collects down payment, Driver’s License, Proof of Insurance, Proof of IncomeCommunicates paperwork and logistic timelinesMaintain activity logOther duties as assignedSkills and QualificationsStrong attention to detailExcellent communication skillsTime managementSense of UrgencyActive listening skillsCritical thinkingCompetenciesDoes the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearing #J-18808-Ljbffr Lithia Motors, Inc