PARTS Counteperson

Parts Counterperson/Wholesale

TO TOYOTA is looking to hire skilled Parts Counterperson/Wholesale. Essential duties and responsibilities include the following. Other duties may be assigned to meet business needs.

• Sells products and/or services to repair the problem and meet the customer's needs.
• Maintain customer goodwill by greeting and acknowledge all customers.
• Assist in keeping parts department clean and orderly.
• Record all sales and/or customer transactions that occur.
• Provide service technicians with parts as required.
• Controls showroom inventory to ensure maximum sales and customer satisfaction.
• Performs routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area.
• When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Should be knowledgeable in merchandising.
• Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership's satisfaction.
• Must follow all company and common-sense safety practices.
• Performs other tasks as required by Parts Manager.

Requirements

• Customer service skills: Politeness, confidence, tact, patience and diplomacy while dealing with complex and confidential situations. Excellent communication skills and the ability to deal effectively across all levels of the business organization are necessary. Problem solving skills; Ability to maintain a professional and courteous relationship with all members. Meet deadlines and execute high level of project management and independent decision-making skills.
• Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of the job, the employee is frequently required to walk, use hands and fingers, handle, feel, talk or hear. The employee is occasionally required to stand, walk, bend and reach. Specific vision abilities required by this job include close vision and ability to adjust focus.
• Education and/or experience: High school diploma and 3+ years related experience. May be able to work up to the position from an internal position.
• Knowledge / Technical skills: Duties require analytical and mathematical skills, logic aptitude, computer knowledge, professional verbal and written communication skills; Understanding of principles and practices of the organization, planning, records management and general administration. Dependability, adaptability and confidentiality are necessary attributes.