Optometric Technician

Job Details Requisition ID: 932349 Store #: 000831 LensCrafters Position: Full-Time General Function The Optometric Technician creates exceptional value in the lives of our patients by providing the LensCrafters Experience. They ensure all patients receive the highest quality optometric care, deliver the store’s key performance indicators by flawless execution of the patient experience during and after the exam process, and seamlessly link the doctor and retail functions together. Major Duties And Responsibilities Display a professional image, greet patients promptly with a smile Promptly answer the telephone in a friendly and courteous manner Perform a variety of tasks to assist the optometrist in eye examinations, including privately obtaining medical history, preparing patients for examination, asking open‑ended questions, performing diagnostic tests, and ensuring accurate prescription information Review prescriptions and patient information carefully; identify special needs; consult with the Optician, Managing Doctor, or Retail Management when necessary Show patience and courtesy to indecisive or difficult customers/patients Perform work accurately and thoroughly despite time pressure and patient volume Identify situations involving unsatisfied patients and act quickly for effective resolution Demonstrate knowledge of appointment book/scheduling procedures and computer operation for procedures Handle and file all patient records in an organized and efficient manner in accordance with HIPAA Support retention and cultivation of exams, including making NEE calls, 24‑hour confirmation calls, and no‑show callbacks Place contact lens trial orders, ensure no expired contacts, and maintain the contact lens room in a neat, orderly, and clutter‑free environment Utilize the CIAO system to input customer/patient data, insurance information, and eye care services with appropriate fees; enter prescription information with accuracy and attention to detail Maintain a safe working environment for all associates, customers, and patients Support compliance of visual merchandising in the exam lanes, assessment room, and contact lens area Adapt to various examination scenarios and remain personable with patients and staff Perform all pre‑examination testing with accuracy; explain all measurements and answer any questions the patient may have Provide coaching and guidance to patients on care and handling of contact lenses using clinical and product knowledge Take responsibility for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed Monitor and maintain inventory of supplies and contact lenses in exam rooms Support retail as capacity and patient demand allows Basic Qualifications High School graduate or equivalent Minimum of one year of strong customer service skills (internal/external) Leadership skills Strong communicator and listener Problem‑solving ability Organizational skills Strong interpersonal skills Ability to assess priorities and address multiple tasks and deadlines in a fast‑paced environment Ability to work autonomously Knowledge of office environment Strong basic math skills Preferred Qualifications Experience in retail and/or optical Experience in healthcare Total Rewards Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Competitive bonus and/or commission plans may also be offered. Equal Opportunity Employer EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, perceived victim status of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr