Customer Service Representative

Customer Service Representative

Location: Cincinnati, Ohio Shift: 1st Shift Job Type: Direct Hire Pay: $21–$25/hour

Overview

Our client is seeking a Customer Service Representative to support service technicians and customers by handling service and sales orders, answering product-related inquiries, and delivering exceptional customer service. This role requires prior experience in a call center environment and a background in parts or manufacturing.

Responsibilities

• Handle inbound and outbound calls in a high-volume call center environment
• Respond to customer and service technician inquiries via phone and email in a timely and professional manner
• Provide accurate product and technical information while ensuring compliance with company policies
• Assist customers with identifying correct part numbers and product solutions
• Enter and manage sales orders within OMS/WMS systems
• Prepare quotes, order confirmations, and shipment tracking details
• Maintain and update customer records and files
• Recommend corrective actions or services to resolve customer concerns and complaints
• Follow up on open inquiries to ensure resolution and customer satisfaction
• Collaborate cross-functionally with internal departments to resolve issues

Supervisory Responsibilities

• None

Minimum Qualifications

• Minimum of 2 years of experience in a customer service or call center environment
• Prior experience working in a parts, manufacturing, or industrial environment is required
• Experience with OMS/WMS systems
• Strong verbal and written communication skills
• Ability to read and interpret safety rules, operating instructions, and procedure manuals
• Proficiency in Microsoft Word, Outlook, and Excel
• Strong organizational skills with the ability to multitask and prioritize

Preferred Qualifications

• Ability to read blueprints
• Experience supporting service technicians or technical teams

Pay Details: $21.00 to $25.00 per hour Search managed by: Bianca Kimble Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_814482_3126976