Hotel Front Desk Attendant

Hotel Front Desk Agent

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
• Connect with the housekeeping department to ensure guest accommodations are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Field customer complaints when necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• Must be 21 years or older
• Must be able to stand on your feet for 8 hours during a typical shift
• Weekend availability is required
• Please only apply if you meet these criteria

• 1+ year of hotel industry experience or related job preferred
• High school diploma, GED, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Compensation $13.50 hourly About Tru by Hilton Florence

Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding guest expectations. We've earned a reputation as one of the premier hotel development and management firms in the region by combining high operational standards with a streamlined, scalable business model.

Through strategic management agreements, we oversee hiring, training, and leadership for teams across the Ohio Valley and beyond. Our portfolio includes strong partnerships with the nation's top hotel brandsMarriott, Hilton, IHG, and Hyattreflecting our commitment to quality and consistency.

At Rolling Hills Hospitality, we live by the principle: "If we take care of our employees, then our employees will take care of our guests."

We strive to create a fun, supportive, and growth-oriented work environment, positioning our team for long-term success and excitement in the hospitality industry.