Customer Support Technician

Flex Dental Product Specialist

Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.

This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.

This position is an in-office role in Provo, Utah.

Job Overview:

• Product specialist for our applications for dental offices. (Tier 1)
• Providing support via chat, email, talk, remote session(s) (multi tasking required)

Day to Day Operations:

• Omni-Channel Support (Chat, Phone, and Email)
• Internal collaboration with support, training, and billing departments
• External collaboration with client's IT services/third parties
• Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
• Individual and Team-Based Problem Solving
• Working with Tier 2/Escalation Support Representative
• Connecting to clients via remote software

Required Experience:

• Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
• Ability to multi-task efficiently (providing multi-channel support simultaneously)
• Critical thinking/Troubleshooting
• Self Manage Workload (Prioritization, Time Management)
• Ability to be self-directed, prioritize tasks, and organize overall workload.
• Ability to work effectively in a fast-paced environment
• Provide accurate and quick support

Preferred Experience:

• Technical Support Background (2 years of customer service experience preferred)
• Understanding of Windows Operating System(s)
• Previous High Pace Work Experience
• Experience with Multi-Channel Support