Customer Service - Specialist

Customer Service Representative (CSR) Custom Print & Mailing Specialist

At BR Printers, we help businesses go further. By combining cutting-edge print capabilities with agile marketing and supply chain solutions, we empower our customers to share their vision, reach new audiences, and achieve measurable results.

At BR Printers, you'll be part of a team that takes pride in doing great work that truly mattersfrom supporting well-known brands to producing important educational materials. We're a collaborative, fast-moving group of people who know the print industry inside and out, value quality and craftsmanship, and enjoy learning new technologies together. With supportive, experienced leadership, room to grow, and a culture built on trust, teamwork, and respect, it's a place where your work is appreciated and your career can grow long term.

In this role, you'll serve as the primary liaison between our customers, estimating team, and production departments, ensuring every project moves efficiently through the production process while delivering an exceptional customer experience.

What You'll Do

Customer Communication & Account Management

• Serve as the primary point of contact for customers via phone, email, and in-person visits.
• Build strong customer relationships by understanding project needs and providing exceptional service.
• Translate customer requirements into detailed production specifications.
• Provide project updates, coordinate proof approvals, and communicate production timelines.
• Resolve customer questions, revisions, and concerns with professionalism and urgency.

Costing & Estimating Coordination

• Gather complete project specifications for submission to the estimating department.
• Present pricing proposals and estimates to customers.
• Follow up on quotations and assist customers in moving projects into production.
• Recommend material or production alternatives to meet customer budgets and timelines.

Production Coordination & Workflow Management

• Partner daily with prepress, pressroom, bindery, finishing, and mailing departments.
• Monitor job progress to ensure projects remain on schedule.
• Coordinate customer proof approvals before production begins.
• Communicate customer changes, revisions, and rush requests to production teams promptly.
• Assist in resolving production issues while maintaining customer satisfaction.

Administrative & Project Documentation

• Create and maintain accurate job jackets and work orders.
• Route production paperwork, proofs, samples, and materials throughout the facility.
• Verify all production specifications including paper stock, sizes, finishing requirements, and mailing instructions.
• Prepare billing documentation, shipping paperwork, and mailing records upon project completion.
• Maintain organized electronic and physical customer files.

Who You Are

• Minimum of 12 years of customer service experience, preferably within printing, commercial mailing, packaging, publishing, or graphic arts.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail and organizational abilities.
• Strong multitasking skills with the ability to manage multiple custom projects simultaneously.
• Comfortable working between an office environment and the production floor throughout the day.
• Proficient in Microsoft Office, including Outlook and Excel.
• Ability to quickly learn estimating, project tracking, and production management software.
• Dependable, self-motivated, and able to work both independently and collaboratively.

Extra Skills That Set You Apart

• Experience in commercial printing or print manufacturing.
• Knowledge of digital and offset printing processes.
• Familiarity with paper stocks, finishing methods, and bindery operations.
• Understanding of USPS mailing regulations and postal documentation.
• Experience reviewing print proofs and production specifications.
• Background using MIS, ERP, or print workflow software.
• Experience coordinating multiple deadlines in a manufacturing environment.

Compensation & Benefits

Schedule: Monday Friday | Full-Time | Day Shift 8:00am-4:30pm

As a team member at BR Printers, you'll enjoy:

• Comprehensive benefits package including Medical & Dental coverage along with company-paid Life Insurance, voluntary Vision, Life & Disability Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Career advancement opportunities
• Ongoing training and professional development
• Collaborative team environment
• Stable employment with an established, growing print manufacturer

Physical Requirements

• Ability to walk, stand, and move throughout a production environment during the workday.
• Ability to lift and carry proof binders, paper samples, and small job boxes weighing up to 20 pounds.
• Ability to occasionally bend, reach, and move materials between departments.

Location

On-site Colorado Print