Automotive Customer Service Specialist

Grease Monkey Franchise Opportunity

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Position Overview

During the Full Service Oil Change, the customer service specialist is responsible for the tasks that the customer can most readily see, such as vacuuming, cleaning the windows, and setting the tire pressure. Performing these duties with care and professionalism will create a positive impression with the customer.

Essential Duties and Responsibilities

• Work safely, Wear safety gear
• Use Echo System
• Prepare vehicle for service; Place seat cover and floor mat in vehicle
• Drive vehicle into bay Perform light check
• Release the hood, Unlock doors, Roll up windows, Remove and secure keys, Notify manager if valuables are found
• Assist in documenting service information - vehicle damage, unusual conditions
• Vacuum entire interior, Check and set tire pressure, Clean exterior windows, including mirrors and headlights in bad weather, Visually inspect wiper blades
• Prepare/affix static sticker
• Start vehicle and check oil pressure, Reset oil indicator light, if applicable
• Drive vehicle out of the bay to customer pickup area, Present vehicle to customer
• Thank customers for their business and invite them to return

Other Duties and Responsibilities

In addition to the duties listed above, every crew member is responsible for general center maintenance and cleaning duties such as mopping, washing center windows, lawn mowing, clearing litter, snow and ice from the site, and cleaning restrooms. Crew members must attend crew meetings and run errands as required, as well as other duties assigned by a supervisor.

Job Qualifications

• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
• Attention to detail
• No previous experience or training required

Working Conditions

Materials and Equipment Used: Vacuum cleaner, window wash, tire pressure gauge, plastic seat covers and floor mats. Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks

• Free Services for Employees
• Flexible Hours
• Opportunities for Advancement

Compensation: $19.29 - $25.00 per hour