Field Service Tech

Job Description

Responsibilities include:

Technical Service & Repairs

Diagnose, troubleshoot, and repair diesel-driven compressors, generators, and tools with primary focus on diesel engine related issues.

Perform preventative, corrective, and breakdown maintenance on customer equipment.

Identify root causes of failures and recommend durable repair solutions (not temporary fixes)

Read and interpret service manuals, wiring diagrams, and engine fault codes

Ensure all repairs are completed safely, efficiently, and to OEM standards

Customer Interaction & On-site Support

Act as the primary company representative on customer sites

Communicate technical issues clearly to operators, site managers, and decision-makers

Explain repair needs, risks, and benefits in plain business terms (downtime, cost, reliability)

Build trust-based, long-term customer relationships through professional service delivery

Service Sales & Commercial Responsibilities

Identify and actively sell repair, overhaul, and preventative maintenance work

Prepare and present clear, professional service quotes directly to customers

Recommend additional services, parts, or upgrades based on machine condition and usage

Follow up on quotes to secure customer approval and close service opportunities

Operate effectively in an incentivized, performance-based compensation model

Travel: Extensive travel to customer locations is required, with some overnight travel (up to 80%)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

A minimum of 3 years of hands-on experience with diesel engines, preferably working with compressors and generators.

Ability to perform fault diagnostics (starting, power loss, overheating, emission issues)

Repair fuel, air, cooling, lubrication, and exhaust systems

Interpret engine fault codes and service manuals

Familiarity with Tier 3/Tier 4 engines, sensors, ECUs, and basic emission components

Ability to sell the repair and confidently explain to customers what failed, why it failed, and what happens if it's not repaired

Translate technical issues into business impact (downtime, fuel consumption, reliability, safety risk)

Ability to build clear, professional quotes on iPad/laptop

Propose preventative actions, not just corrective repairs

High school GED